How to connect PandaDoc and LiveChat
Create a New Scenario to Connect PandaDoc and LiveChat
In the workspace, click the βCreate New Scenarioβ button.

Add the First Step
Add the first node β a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a PandaDoc, triggered by another scenario, or executed manually (for testing purposes). In most cases, PandaDoc or LiveChat will be your first step. To do this, click "Choose an app," find PandaDoc or LiveChat, and select the appropriate trigger to start the scenario.

Add the PandaDoc Node
Select the PandaDoc node from the app selection panel on the right.


PandaDoc

Configure the PandaDoc
Click on the PandaDoc node to configure it. You can modify the PandaDoc URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the LiveChat Node
Next, click the plus (+) icon on the PandaDoc node, select LiveChat from the list of available apps, and choose the action you need from the list of nodes within LiveChat.


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Authenticate LiveChat
Now, click the LiveChat node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your LiveChat settings. Authentication allows you to use LiveChat through Latenode.
Configure the PandaDoc and LiveChat Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the PandaDoc and LiveChat Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that donβt require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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LiveChat
Trigger on Webhook
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Webhook response

Save and Activate the Scenario
After configuring PandaDoc, LiveChat, and any additional nodes, donβt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking βRun onceβ and triggering an event to check if the PandaDoc and LiveChat integration works as expected. Depending on your setup, data should flow between PandaDoc and LiveChat (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect PandaDoc and LiveChat
PandaDoc + Slack: When a document's status changes to 'signed' in PandaDoc, a notification is sent to a designated Slack channel to alert the sales team for client follow-up.
LiveChat + PandaDoc + HubSpot: When a chat is deactivated in LiveChat, a PandaDoc contract is created from a template. Contact information is then created or updated in HubSpot using data from the chat.
PandaDoc and LiveChat integration alternatives

About PandaDoc
Automate document workflows with PandaDoc in Latenode. Generate, send, and track proposals/contracts without manual steps. Use Latenode to trigger PandaDoc actions from your CRM or database. Parse data, pre-fill templates, and update records when documents are signed β saving time and ensuring data accuracy across systems. Scales easily.
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About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context β all visually, and without code.
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See how Latenode works
FAQ PandaDoc and LiveChat
How can I connect my PandaDoc account to LiveChat using Latenode?
To connect your PandaDoc account to LiveChat on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select PandaDoc and click on "Connect".
- Authenticate your PandaDoc and LiveChat accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically send PandaDoc contracts after LiveChat conversations?
Yes, you can! Latenode's visual editor makes it simple to trigger PandaDoc document creation based on LiveChat events, saving your team time and ensuring prompt follow-up.
What types of tasks can I perform by integrating PandaDoc with LiveChat?
Integrating PandaDoc with LiveChat allows you to perform various tasks, including:
- Automatically create PandaDoc contracts from new LiveChat transcripts.
- Update PandaDoc document statuses based on LiveChat support requests.
- Send personalized PandaDoc proposals after qualifying leads in LiveChat.
- Trigger LiveChat messages when a PandaDoc document is completed.
- Log PandaDoc document events in LiveChat for customer service context.
Can I use JavaScript code to customize my PandaDoc integrations?
Yes! Latenode allows custom JavaScript code within your workflows, enabling powerful personalization of your PandaDoc integrations.
Are there any limitations to the PandaDoc and LiveChat integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Advanced PandaDoc template logic may require custom JavaScript coding.
- Extremely high volumes of LiveChat messages might impact workflow execution time.
- Custom LiveChat variables might need specific parsing using JavaScript.