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Automatically create Productboard features or insights from LiveChat conversations, ensuring your product roadmap reflects real user feedback. Latenode's visual editor and affordable execution-based pricing make it easier to scale insights-driven development.
Connect Productboard and LiveChat in minutes with Latenode.
Create Productboard to LiveChat workflow
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Productboard
LiveChat
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Create a New Scenario to Connect Productboard and LiveChat
In the workspace, click the βCreate New Scenarioβ button.
Add the First Step
Add the first node β a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Productboard, triggered by another scenario, or executed manually (for testing purposes). In most cases, Productboard or LiveChat will be your first step. To do this, click "Choose an app," find Productboard or LiveChat, and select the appropriate trigger to start the scenario.
Add the Productboard Node
Select the Productboard node from the app selection panel on the right.
Productboard
Configure the Productboard
Click on the Productboard node to configure it. You can modify the Productboard URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the LiveChat Node
Next, click the plus (+) icon on the Productboard node, select LiveChat from the list of available apps, and choose the action you need from the list of nodes within LiveChat.
Productboard
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LiveChat
Authenticate LiveChat
Now, click the LiveChat node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your LiveChat settings. Authentication allows you to use LiveChat through Latenode.
Configure the Productboard and LiveChat Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Productboard and LiveChat Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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LiveChat
Trigger on Webhook
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Productboard
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Productboard, LiveChat, and any additional nodes, donβt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking βRun onceβ and triggering an event to check if the Productboard and LiveChat integration works as expected. Depending on your setup, data should flow between Productboard and LiveChat (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
LiveChat + Productboard + Slack: When a new chat is initiated in LiveChat, create a corresponding feature request in Productboard, and then send a notification to a designated Slack channel to alert the product team.
LiveChat + Productboard + Jira: When a LiveChat thread is tagged, create a note in Productboard. Then, create an issue in Jira to address any potential bugs or feature requests identified within the conversation.
About Productboard
Sync Productboard insights into Latenode to automate product development workflows. Track feature requests, prioritize tasks, and trigger actions in other apps (like Jira or Slack) based on user feedback. Build custom reports and alerts using Latenode's visual editor, making feedback actionable across teams without manual data wrangling.
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About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context β all visually, and without code.
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How can I connect my Productboard account to LiveChat using Latenode?
To connect your Productboard account to LiveChat on Latenode, follow these steps:
Can I automatically create Productboard features from new LiveChat conversations?
Yes, you can! Latenode's flexible data mapping allows you to extract key details from chats and create detailed Productboard features, saving time and ensuring no feedback is missed.
What types of tasks can I perform by integrating Productboard with LiveChat?
Integrating Productboard with LiveChat allows you to perform various tasks, including:
How easily can I customize Productboard data within Latenode workflows?
Latenode provides both no-code blocks and JavaScript functions for advanced data transformations, making Productboard field customization effortless.
Are there any limitations to the Productboard and LiveChat integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: