Productboard and LiveChat Integration

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Automatically create Productboard features or insights from LiveChat conversations, ensuring your product roadmap reflects real user feedback. Latenode's visual editor and affordable execution-based pricing make it easier to scale insights-driven development.

Swap Apps

Productboard

LiveChat

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Productboard and LiveChat

Create a New Scenario to Connect Productboard and LiveChat

In the workspace, click the β€œCreate New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Productboard, triggered by another scenario, or executed manually (for testing purposes). In most cases, Productboard or LiveChat will be your first step. To do this, click "Choose an app," find Productboard or LiveChat, and select the appropriate trigger to start the scenario.

Add the Productboard Node

Select the Productboard node from the app selection panel on the right.

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Productboard

Configure the Productboard

Click on the Productboard node to configure it. You can modify the Productboard URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Connect Productboard

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Run node once

Add the LiveChat Node

Next, click the plus (+) icon on the Productboard node, select LiveChat from the list of available apps, and choose the action you need from the list of nodes within LiveChat.

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Authenticate LiveChat

Now, click the LiveChat node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your LiveChat settings. Authentication allows you to use LiveChat through Latenode.

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Connect LiveChat

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Run node once

Configure the Productboard and LiveChat Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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LiveChat Oauth 2.0

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Select an action *

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The action ID

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Run node once

Set Up the Productboard and LiveChat Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring Productboard, LiveChat, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking β€œRun once” and triggering an event to check if the Productboard and LiveChat integration works as expected. Depending on your setup, data should flow between Productboard and LiveChat (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Productboard and LiveChat

LiveChat + Productboard + Slack: When a new chat is initiated in LiveChat, create a corresponding feature request in Productboard, and then send a notification to a designated Slack channel to alert the product team.

LiveChat + Productboard + Jira: When a LiveChat thread is tagged, create a note in Productboard. Then, create an issue in Jira to address any potential bugs or feature requests identified within the conversation.

Productboard and LiveChat integration alternatives

About Productboard

Sync Productboard insights into Latenode to automate product development workflows. Track feature requests, prioritize tasks, and trigger actions in other apps (like Jira or Slack) based on user feedback. Build custom reports and alerts using Latenode's visual editor, making feedback actionable across teams without manual data wrangling.

About LiveChat

Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.

See how Latenode works

FAQ Productboard and LiveChat

How can I connect my Productboard account to LiveChat using Latenode?

To connect your Productboard account to LiveChat on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Productboard and click on "Connect".
  • Authenticate your Productboard and LiveChat accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I automatically create Productboard features from new LiveChat conversations?

Yes, you can! Latenode's flexible data mapping allows you to extract key details from chats and create detailed Productboard features, saving time and ensuring no feedback is missed.

What types of tasks can I perform by integrating Productboard with LiveChat?

Integrating Productboard with LiveChat allows you to perform various tasks, including:

  • Create new Productboard features from tagged LiveChat conversations.
  • Update existing Productboard features based on LiveChat feedback.
  • Send Productboard feature status updates to LiveChat agents.
  • Trigger LiveChat messages when a Productboard feature request is created.
  • Analyze chat sentiment to prioritize Productboard feature requests.

How easily can I customize Productboard data within Latenode workflows?

Latenode provides both no-code blocks and JavaScript functions for advanced data transformations, making Productboard field customization effortless.

Are there any limitations to the Productboard and LiveChat integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Historical chat data before the integration is not automatically processed.
  • Complex data transformations might require JavaScript coding.
  • Rate limits of the Productboard and LiveChat APIs apply.

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