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How to connect Qwilr and Freshdesk
Create a New Scenario to Connect Qwilr and Freshdesk
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Qwilr, triggered by another scenario, or executed manually (for testing purposes). In most cases, Qwilr or Freshdesk will be your first step. To do this, click "Choose an app," find Qwilr or Freshdesk, and select the appropriate trigger to start the scenario.
Add the Qwilr Node
Select the Qwilr node from the app selection panel on the right.
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Add the Freshdesk Node
Next, click the plus (+) icon on the Qwilr node, select Freshdesk from the list of available apps, and choose the action you need from the list of nodes within Freshdesk.
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Authenticate Freshdesk
Now, click the Freshdesk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Freshdesk settings. Authentication allows you to use Freshdesk through Latenode.
Configure the Qwilr and Freshdesk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Qwilr and Freshdesk Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario
After configuring Qwilr, Freshdesk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Qwilr and Freshdesk integration works as expected. Depending on your setup, data should flow between Qwilr and Freshdesk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Qwilr and Freshdesk
Qwilr + Freshdesk + Slack: When a Qwilr proposal is accepted, a new ticket is created in Freshdesk, and a notification is sent to a Slack channel to alert the team.
Freshdesk + Qwilr + Pipedrive: When a ticket is updated (resolved) in Freshdesk, a follow-up page is created in Qwilr using a template, and the lead's status is updated in Pipedrive.
Qwilr and Freshdesk integration alternatives
About Qwilr
Automate Qwilr quote creation inside Latenode workflows. Automatically generate Qwilr proposals when triggered by new CRM leads or form submissions. Send data to Qwilr, then use Latenode to track views, trigger follow-ups, and update your database—no manual data entry needed. Scale personalized sales flows with ease.
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About Freshdesk
Sync Freshdesk tickets with other apps in Latenode to automate support workflows. Update databases, trigger alerts, or generate reports based on ticket status, all without code. Connect Freshdesk to your CRM or marketing tools to close the loop on customer issues. Less manual work, more automation.
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See how Latenode works
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FAQ Qwilr and Freshdesk
How can I connect my Qwilr account to Freshdesk using Latenode?
To connect your Qwilr account to Freshdesk on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Qwilr and click on "Connect".
- Authenticate your Qwilr and Freshdesk accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Freshdesk tickets from accepted Qwilr proposals?
Yes, you can! Latenode's visual editor simplifies this automation, ensuring support teams are instantly notified when a proposal is accepted, streamlining the customer onboarding process.
What types of tasks can I perform by integrating Qwilr with Freshdesk?
Integrating Qwilr with Freshdesk allows you to perform various tasks, including:
- Creating Freshdesk tickets when a Qwilr proposal is accepted.
- Updating Freshdesk tickets with Qwilr proposal status changes.
- Sending Qwilr proposals directly from Freshdesk tickets.
- Automatically adding customer details from Qwilr to Freshdesk.
- Triggering Qwilr proposal creation from new Freshdesk tickets.
How easily can I customize the Freshdesk ticket creation process?
Latenode's flexibility, including JavaScript and AI blocks, lets you deeply customize the ticket creation process from Qwilr data.
Are there any limitations to the Qwilr and Freshdesk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex Qwilr templates may require advanced data mapping configurations.
- Rate limits imposed by Qwilr and Freshdesk APIs can affect high-volume workflows.
- Custom Qwilr fields may require manual mapping to corresponding Freshdesk fields.
