RingCentral and Canny Integration

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Automatically create Canny feature requests from RingCentral call summaries to close the loop on customer feedback. Latenode’s visual editor and affordable execution pricing make this powerful loop easy to build and scale.

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RingCentral

Canny

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect RingCentral and Canny

Create a New Scenario to Connect RingCentral and Canny

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a RingCentral, triggered by another scenario, or executed manually (for testing purposes). In most cases, RingCentral or Canny will be your first step. To do this, click "Choose an app," find RingCentral or Canny, and select the appropriate trigger to start the scenario.

Add the RingCentral Node

Select the RingCentral node from the app selection panel on the right.

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Configure the RingCentral

Click on the RingCentral node to configure it. You can modify the RingCentral URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Run node once

Add the Canny Node

Next, click the plus (+) icon on the RingCentral node, select Canny from the list of available apps, and choose the action you need from the list of nodes within Canny.

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Authenticate Canny

Now, click the Canny node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Canny settings. Authentication allows you to use Canny through Latenode.

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Sign In

Run node once

Configure the RingCentral and Canny Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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The action ID

Run node once

Set Up the RingCentral and Canny Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring RingCentral, Canny, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the RingCentral and Canny integration works as expected. Depending on your setup, data should flow between RingCentral and Canny (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect RingCentral and Canny

RingCentral + Canny + Slack: When a new call ends in RingCentral, the call recording is analyzed for product feedback. If feedback is detected, a new feature request is created in Canny and a notification is sent to the product team in Slack.

Canny + RingCentral + Zendesk: When a post status changes in Canny (e.g., to 'Implemented'), the system finds users who voted for it, generates a RingOut call to those users to inform them, and creates a Zendesk ticket to track outreach efforts.

RingCentral and Canny integration alternatives

About RingCentral

Integrate RingCentral with Latenode to automate call logging, SMS alerts, and contact management. Trigger workflows based on call events, automatically updating records in other apps like CRMs or support tools. Use Latenode's visual editor and scripting nodes for customized call handling and data synchronization.

About Canny

Integrate Canny with Latenode to automate feedback management. Capture user suggestions and bug reports directly, then route them to the right teams. Use AI to categorize input, update task trackers, and notify users of progress, automating the feedback loop and improving responsiveness.

RingCentral + Canny integration

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FAQ RingCentral and Canny

How can I connect my RingCentral account to Canny using Latenode?

To connect your RingCentral account to Canny on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select RingCentral and click on "Connect".
  • Authenticate your RingCentral and Canny accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I automatically create Canny posts from RingCentral voicemails?

Yes, you can! Latenode enables this automation. Convert voicemails to text using AI, then create Canny posts, streamlining feedback and feature requests.

What types of tasks can I perform by integrating RingCentral with Canny?

Integrating RingCentral with Canny allows you to perform various tasks, including:

  • Create new Canny posts from missed RingCentral call transcriptions.
  • Update Canny post status based on RingCentral call outcomes.
  • Send RingCentral SMS notifications upon new Canny feedback.
  • Automatically log RingCentral call details to Canny post comments.
  • Create RingCentral tasks for new feature requests in Canny.

Can I filter RingCentral data before it reaches Canny on Latenode?

Yes. Latenode lets you use advanced logic, including JavaScript, to filter RingCentral data before sending it to Canny, ensuring data quality.

Are there any limitations to the RingCentral and Canny integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Real-time data sync depends on RingCentral's API rate limits.
  • Complex data transformations may require JavaScript coding.
  • Historical data migration requires custom workflow design.

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