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Automatically update Moxie agent statuses based on RingCentral call activity, ensuring optimal staffing. Latenode’s visual editor and affordable execution pricing makes scaling your call center automations easy.
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Create a New Scenario to Connect RingCentral and Moxie
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a RingCentral, triggered by another scenario, or executed manually (for testing purposes). In most cases, RingCentral or Moxie will be your first step. To do this, click "Choose an app," find RingCentral or Moxie, and select the appropriate trigger to start the scenario.
Add the RingCentral Node
Select the RingCentral node from the app selection panel on the right.
RingCentral
Configure the RingCentral
Click on the RingCentral node to configure it. You can modify the RingCentral URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Moxie Node
Next, click the plus (+) icon on the RingCentral node, select Moxie from the list of available apps, and choose the action you need from the list of nodes within Moxie.
RingCentral
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Moxie
Authenticate Moxie
Now, click the Moxie node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Moxie settings. Authentication allows you to use Moxie through Latenode.
Configure the RingCentral and Moxie Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the RingCentral and Moxie Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Moxie
Trigger on Webhook
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RingCentral
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring RingCentral, Moxie, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the RingCentral and Moxie integration works as expected. Depending on your setup, data should flow between RingCentral and Moxie (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
RingCentral + Moxie + Slack: When a new missed call is detected in RingCentral, a new case is created in Moxie. Subsequently, a message is posted to a designated Slack channel to alert the team about the missed call and the newly created case.
Moxie + RingCentral + Gmail: When a new case is created in Moxie, a RingCentral SMS message and a Gmail email are sent to the assigned agent to notify them of the urgent matter.
About RingCentral
Integrate RingCentral with Latenode to automate call logging, SMS alerts, and contact management. Trigger workflows based on call events, automatically updating records in other apps like CRMs or support tools. Use Latenode's visual editor and scripting nodes for customized call handling and data synchronization.
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About Moxie
Use Moxie in Latenode to automate data entry and validation workflows. Pull data from multiple sources, use Moxie to clean and standardize it, then push the refined data to your databases or apps. Benefit from Latenode's visual editor and scalable architecture to handle large datasets efficiently without code.
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How can I connect my RingCentral account to Moxie using Latenode?
To connect your RingCentral account to Moxie on Latenode, follow these steps:
Can I automatically create Moxie tickets from missed RingCentral calls?
Yes, you can! With Latenode, automatically create tickets for follow-up, ensuring no missed opportunity. Plus, scale these workflows without limits using our infrastructure.
What types of tasks can I perform by integrating RingCentral with Moxie?
Integrating RingCentral with Moxie allows you to perform various tasks, including:
How can I use AI to summarize RingCentral call transcripts on Latenode?
Latenode allows you to summarize RingCentral call transcripts using AI, automatically creating concise Moxie ticket summaries for faster agent review.
Are there any limitations to the RingCentral and Moxie integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: