RingCentral and Moxie Integration

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Automatically update Moxie agent statuses based on RingCentral call activity, ensuring optimal staffing. Latenode’s visual editor and affordable execution pricing makes scaling your call center automations easy.

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RingCentral

Moxie

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect RingCentral and Moxie

Create a New Scenario to Connect RingCentral and Moxie

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a RingCentral, triggered by another scenario, or executed manually (for testing purposes). In most cases, RingCentral or Moxie will be your first step. To do this, click "Choose an app," find RingCentral or Moxie, and select the appropriate trigger to start the scenario.

Add the RingCentral Node

Select the RingCentral node from the app selection panel on the right.

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Configure the RingCentral

Click on the RingCentral node to configure it. You can modify the RingCentral URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Sign In

Run node once

Add the Moxie Node

Next, click the plus (+) icon on the RingCentral node, select Moxie from the list of available apps, and choose the action you need from the list of nodes within Moxie.

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Authenticate Moxie

Now, click the Moxie node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Moxie settings. Authentication allows you to use Moxie through Latenode.

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Configure the RingCentral and Moxie Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Run node once

Set Up the RingCentral and Moxie Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring RingCentral, Moxie, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the RingCentral and Moxie integration works as expected. Depending on your setup, data should flow between RingCentral and Moxie (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect RingCentral and Moxie

RingCentral + Moxie + Slack: When a new missed call is detected in RingCentral, a new case is created in Moxie. Subsequently, a message is posted to a designated Slack channel to alert the team about the missed call and the newly created case.

Moxie + RingCentral + Gmail: When a new case is created in Moxie, a RingCentral SMS message and a Gmail email are sent to the assigned agent to notify them of the urgent matter.

RingCentral and Moxie integration alternatives

About RingCentral

Integrate RingCentral with Latenode to automate call logging, SMS alerts, and contact management. Trigger workflows based on call events, automatically updating records in other apps like CRMs or support tools. Use Latenode's visual editor and scripting nodes for customized call handling and data synchronization.

About Moxie

Use Moxie in Latenode to automate data entry and validation workflows. Pull data from multiple sources, use Moxie to clean and standardize it, then push the refined data to your databases or apps. Benefit from Latenode's visual editor and scalable architecture to handle large datasets efficiently without code.

RingCentral + Moxie integration

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FAQ RingCentral and Moxie

How can I connect my RingCentral account to Moxie using Latenode?

To connect your RingCentral account to Moxie on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select RingCentral and click on "Connect".
  • Authenticate your RingCentral and Moxie accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I automatically create Moxie tickets from missed RingCentral calls?

Yes, you can! With Latenode, automatically create tickets for follow-up, ensuring no missed opportunity. Plus, scale these workflows without limits using our infrastructure.

What types of tasks can I perform by integrating RingCentral with Moxie?

Integrating RingCentral with Moxie allows you to perform various tasks, including:

  • Create Moxie tickets for new RingCentral voicemails.
  • Update Moxie contact information based on RingCentral call data.
  • Trigger RingCentral calls directly from Moxie tickets.
  • Send SMS notifications via RingCentral for urgent Moxie escalations.
  • Log RingCentral call details within Moxie service records.

How can I use AI to summarize RingCentral call transcripts on Latenode?

Latenode allows you to summarize RingCentral call transcripts using AI, automatically creating concise Moxie ticket summaries for faster agent review.

Are there any limitations to the RingCentral and Moxie integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Historical RingCentral data before integration setup is not automatically synced.
  • Complex custom fields in Moxie might require advanced configuration.
  • High RingCentral call volumes may impact initial workflow execution speed.

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