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Automatically trigger Delighted surveys after key Salesforce events. Latenode’s visual editor makes customization simple, letting you tailor feedback loops without code, and the affordable pricing scales as you grow.
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Create a New Scenario to Connect Salesforce and Delighted
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Salesforce, triggered by another scenario, or executed manually (for testing purposes). In most cases, Salesforce or Delighted will be your first step. To do this, click "Choose an app," find Salesforce or Delighted, and select the appropriate trigger to start the scenario.
Add the Salesforce Node
Select the Salesforce node from the app selection panel on the right.
Salesforce
Configure the Salesforce
Click on the Salesforce node to configure it. You can modify the Salesforce URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Delighted Node
Next, click the plus (+) icon on the Salesforce node, select Delighted from the list of available apps, and choose the action you need from the list of nodes within Delighted.
Salesforce
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Delighted
Authenticate Delighted
Now, click the Delighted node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Delighted settings. Authentication allows you to use Delighted through Latenode.
Configure the Salesforce and Delighted Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Salesforce and Delighted Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Delighted
Trigger on Webhook
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Salesforce
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Salesforce, Delighted, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Salesforce and Delighted integration works as expected. Depending on your setup, data should flow between Salesforce and Delighted (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Delighted + Salesforce + Slack: When a new response is received in Delighted, the flow checks if the response is below a specific satisfaction threshold. If it is, the flow retrieves the customer's details from Salesforce and sends a message to a designated Slack channel, alerting the sales team for immediate follow-up.
Delighted + Salesforce + Zendesk: When a new response is received in Delighted, and the response indicates negative feedback, the flow retrieves corresponding contact details from Salesforce using the respondent's email. It then creates a new ticket in Zendesk, including the feedback and Salesforce contact information for quicker issue resolution.
About Salesforce
Sync Salesforce data with other apps using Latenode. Automate lead qualification and task creation based on CRM events. No more manual data entry: build workflows that trigger actions across your stack. Use Latenode's visual editor and flexible scripting to create custom logic and scale automation without code limits.
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About Delighted
Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.
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How can I connect my Salesforce account to Delighted using Latenode?
To connect your Salesforce account to Delighted on Latenode, follow these steps:
Can I trigger surveys based on Salesforce opportunity stages?
Yes, you can! Latenode's visual editor allows you to trigger Delighted surveys when a Salesforce opportunity reaches a specific stage, ensuring timely customer feedback and improved sales strategies.
What types of tasks can I perform by integrating Salesforce with Delighted?
Integrating Salesforce with Delighted allows you to perform various tasks, including:
Can I use JavaScript code to transform data between Salesforce and Delighted?
Yes! Latenode allows you to use JavaScript to transform data. This provides advanced data manipulation capabilities for complex integrations.
Are there any limitations to the Salesforce and Delighted integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: