Salesforce and Moxie Integration

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Sync Salesforce leads to Moxie chats for personalized support. Latenode's visual editor simplifies the data flow and adds custom logic with JavaScript, while affordable execution time ensures cost-effective scaling.

Swap Apps

Salesforce

Moxie

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Salesforce and Moxie

Create a New Scenario to Connect Salesforce and Moxie

In the workspace, click the โ€œCreate New Scenarioโ€ button.

Add the First Step

Add the first node โ€“ a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Salesforce, triggered by another scenario, or executed manually (for testing purposes). In most cases, Salesforce or Moxie will be your first step. To do this, click "Choose an app," find Salesforce or Moxie, and select the appropriate trigger to start the scenario.

Add the Salesforce Node

Select the Salesforce node from the app selection panel on the right.

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Configure the Salesforce

Click on the Salesforce node to configure it. You can modify the Salesforce URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Run node once

Add the Moxie Node

Next, click the plus (+) icon on the Salesforce node, select Moxie from the list of available apps, and choose the action you need from the list of nodes within Moxie.

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Authenticate Moxie

Now, click the Moxie node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Moxie settings. Authentication allows you to use Moxie through Latenode.

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Configure the Salesforce and Moxie Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Set Up the Salesforce and Moxie Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that donโ€™t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring Salesforce, Moxie, and any additional nodes, donโ€™t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking โ€œRun onceโ€ and triggering an event to check if the Salesforce and Moxie integration works as expected. Depending on your setup, data should flow between Salesforce and Moxie (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Salesforce and Moxie

Salesforce + Slack: When a high-priority case is created in Salesforce, a message is sent to a dedicated Slack channel to alert the support team. This ensures immediate attention to critical issues.

Moxie + Salesforce + Jira: When a complex support interaction is created in Moxie, a corresponding case is created in Salesforce and a linked Jira ticket is created for technical investigation and tracking.

Salesforce and Moxie integration alternatives

About Salesforce

Sync Salesforce data with other apps using Latenode. Automate lead qualification and task creation based on CRM events. No more manual data entry: build workflows that trigger actions across your stack. Use Latenode's visual editor and flexible scripting to create custom logic and scale automation without code limits.

About Moxie

Use Moxie in Latenode to automate data entry and validation workflows. Pull data from multiple sources, use Moxie to clean and standardize it, then push the refined data to your databases or apps. Benefit from Latenode's visual editor and scalable architecture to handle large datasets efficiently without code.

Salesforce + Moxie integration

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FAQ Salesforce and Moxie

How can I connect my Salesforce account to Moxie using Latenode?

To connect your Salesforce account to Moxie on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Salesforce and click on "Connect".
  • Authenticate your Salesforce and Moxie accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I automatically update Moxie agent status based on Salesforce data?

Yes, you can! Latenode allows real-time data syncing, so agent availability reflects Salesforce activity, improving response times and customer satisfaction.

What types of tasks can I perform by integrating Salesforce with Moxie?

Integrating Salesforce with Moxie allows you to perform various tasks, including:

  • Create Moxie chat transcripts from closed Salesforce support cases.
  • Trigger Salesforce task creation from specific Moxie chat events.
  • Update Salesforce contact details based on Moxie chat information.
  • Automatically route leads from Moxie chat to Salesforce sales teams.
  • Synchronize Salesforce case status updates with Moxie agent dashboards.

Can I use JavaScript to customize my Salesforce Latenode flows?

Yes! Latenode allows you to add custom JavaScript code, enabling advanced data transformations and flexible logic in your workflows.

Are there any limitations to the Salesforce and Moxie integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Complex Salesforce objects may require custom field mapping.
  • Real-time data synchronization is subject to API rate limits.
  • Advanced Moxie features require familiarity with their API.

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