Sendgrid and Delighted Integration

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Automatically trigger targeted Sendgrid email campaigns based on Delighted survey responses. Use Latenode's visual editor and affordable execution pricing to build sophisticated feedback loops and refine your messaging with custom logic.

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Sendgrid

Delighted

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Sendgrid and Delighted

Create a New Scenario to Connect Sendgrid and Delighted

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Sendgrid, triggered by another scenario, or executed manually (for testing purposes). In most cases, Sendgrid or Delighted will be your first step. To do this, click "Choose an app," find Sendgrid or Delighted, and select the appropriate trigger to start the scenario.

Add the Sendgrid Node

Select the Sendgrid node from the app selection panel on the right.

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Sendgrid

Configure the Sendgrid

Click on the Sendgrid node to configure it. You can modify the Sendgrid URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Connect Sendgrid

Sign In

Run node once

Add the Delighted Node

Next, click the plus (+) icon on the Sendgrid node, select Delighted from the list of available apps, and choose the action you need from the list of nodes within Delighted.

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Delighted

Authenticate Delighted

Now, click the Delighted node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Delighted settings. Authentication allows you to use Delighted through Latenode.

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Delighted

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Connect Delighted

Sign In

Run node once

Configure the Sendgrid and Delighted Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Map

The action ID

Run node once

Set Up the Sendgrid and Delighted Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring Sendgrid, Delighted, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the Sendgrid and Delighted integration works as expected. Depending on your setup, data should flow between Sendgrid and Delighted (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Sendgrid and Delighted

Delighted + Slack: When a new response is received in Delighted, the feedback is evaluated. If the feedback is negative (e.g., below a certain score), a notification is sent to a dedicated Slack channel to alert the support team for immediate follow-up.

Delighted + HubSpot: When a new response is received in Delighted, identify promoters based on their feedback score. Add these promoters as contacts in HubSpot and enroll them in a specific email workflow, nurturing them with exclusive content or offers.

Sendgrid and Delighted integration alternatives

About Sendgrid

Use Sendgrid in Latenode to automate email sending within larger workflows. Trigger emails based on events in other apps, personalize content with data transformations, and track results. Latenode simplifies complex email automations without code and scales affordably, letting you focus on strategy, not limits.

About Delighted

Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.

Sendgrid + Delighted integration

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FAQ Sendgrid and Delighted

How can I connect my Sendgrid account to Delighted using Latenode?

To connect your Sendgrid account to Delighted on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Sendgrid and click on "Connect".
  • Authenticate your Sendgrid and Delighted accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I trigger surveys based on email engagement?

Yes, you can! With Latenode, automatically trigger Delighted surveys based on Sendgrid email opens or clicks. This ensures you capture feedback from your most engaged users with precise timing.

What types of tasks can I perform by integrating Sendgrid with Delighted?

Integrating Sendgrid with Delighted allows you to perform various tasks, including:

  • Automatically send Delighted surveys after a Sendgrid email campaign.
  • Update contact properties in Sendgrid based on Delighted survey responses.
  • Create personalized email follow-ups based on customer satisfaction scores.
  • Trigger internal notifications for negative feedback received via Delighted.
  • Analyze survey responses and email engagement metrics in a unified dashboard.

How can I personalize survey invitations using Sendgrid data?

Use Latenode’s data mapping to inject Sendgrid data (like name/product) into Delighted survey invitations for a tailored customer experience.

Are there any limitations to the Sendgrid and Delighted integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Complex conditional logic may require JavaScript coding.
  • Delighted's API rate limits could affect large-scale survey sending.
  • Custom reporting beyond standard integration requires advanced configuration.

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