Shippo and Intercom Integration

90% cheaper with Latenode

AI agent that builds your workflows for you

Hundreds of apps to connect

Connect Shippo to Intercom to update customer profiles with shipping details, trigger personalized support messages based on delivery status, and handle exceptions using JavaScript for custom logic, all at a predictable cost.

Shippo + Intercom integration

Connect Shippo and Intercom in minutes with Latenode.

Start for free

Automate your workflow

Swap Apps

Shippo

Intercom

Step 1: Choose a Trigger

Step 2: Choose an Action

When this happens...

Name of node

action, for one, delete

Name of node

action, for one, delete

Name of node

action, for one, delete

Name of node

description of the trigger

Name of node

action, for one, delete

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Do this.

Name of node

action, for one, delete

Name of node

action, for one, delete

Name of node

action, for one, delete

Name of node

description of the trigger

Name of node

action, for one, delete

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Try it now

No credit card needed

Without restriction

How to connect Shippo and Intercom

Create a New Scenario to Connect Shippo and Intercom

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Shippo, triggered by another scenario, or executed manually (for testing purposes). In most cases, Shippo or Intercom will be your first step. To do this, click "Choose an app," find Shippo or Intercom, and select the appropriate trigger to start the scenario.

Add the Shippo Node

Select the Shippo node from the app selection panel on the right.

+
1

Shippo

Configure the Shippo

Click on the Shippo node to configure it. You can modify the Shippo URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

+
1

Shippo

Node type

#1 Shippo

/

Name

Untitled

Connection *

Select

Map

Connect Shippo

Sign In

Run node once

Add the Intercom Node

Next, click the plus (+) icon on the Shippo node, select Intercom from the list of available apps, and choose the action you need from the list of nodes within Intercom.

1

Shippo

+
2

Intercom

Authenticate Intercom

Now, click the Intercom node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Intercom settings. Authentication allows you to use Intercom through Latenode.

1

Shippo

+
2

Intercom

Node type

#2 Intercom

/

Name

Untitled

Connection *

Select

Map

Connect Intercom

Sign In

Run node once

Configure the Shippo and Intercom Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

1

Shippo

+
2

Intercom

Node type

#2 Intercom

/

Name

Untitled

Connection *

Select

Map

Connect Intercom

Intercom Oauth 2.0

#66e212yt846363de89f97d54
Change

Select an action *

Select

Map

The action ID

Run node once

Set Up the Shippo and Intercom Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
5

JavaScript

6

AI Anthropic Claude 3

+
7

Intercom

1

Trigger on Webhook

2

Shippo

3

Iterator

+
4

Webhook response

Save and Activate the Scenario

After configuring Shippo, Intercom, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the Shippo and Intercom integration works as expected. Depending on your setup, data should flow between Shippo and Intercom (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Shippo and Intercom

Shopify + Shippo + Intercom: When a new order is created in Shopify, use Shippo to create a shipment and then update the customer's profile in Intercom with the tracking information.

Intercom + Shippo + Slack: When a new reply is added to a conversation in Intercom, check if the reply contains keywords related to shipping. If so, find the order in Shippo and post the tracking information to a dedicated Slack channel.

Shippo and Intercom integration alternatives

About Shippo

Connect Shippo to Latenode and automate shipping tasks. Create workflows that trigger label generation or shipment tracking updates based on order events. Combine Shippo with other apps to streamline fulfillment, inventory, and customer notifications, all visually and without code, scaling affordably.

Related categories

About Intercom

Integrate Intercom with Latenode to automate customer support and engagement. Trigger workflows based on Intercom events to update CRMs, send personalized emails, or escalate issues. Latenode’s visual editor and flexible logic let you build custom support automation that adapts to your business needs, without complex coding or per-step fees.

See how Latenode works

FAQ Shippo and Intercom

How can I connect my Shippo account to Intercom using Latenode?

To connect your Shippo account to Intercom on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Shippo and click on "Connect".
  • Authenticate your Shippo and Intercom accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I automatically update Intercom when a shipment is delayed?

Yes, with Latenode! Automatically update Intercom when Shippo reports a delay, keeping customers informed. Leverage Latenode's flexible logic and AI for personalized messages.

What types of tasks can I perform by integrating Shippo with Intercom?

Integrating Shippo with Intercom allows you to perform various tasks, including:

  • Send Intercom messages when a new shipment is created in Shippo.
  • Update Intercom user profiles with shipping information from Shippo.
  • Trigger Intercom conversations based on Shippo shipment status changes.
  • Create Shippo shipments directly from information in Intercom conversations.
  • Automatically resolve Intercom support tickets when a shipment is delivered.

Can I use custom JavaScript with Shippo and Intercom in Latenode?

Yes! Latenode allows you to use custom JavaScript code for advanced Shippo and Intercom workflows. This enables complex logic and data transformations.

Are there any limitations to the Shippo and Intercom integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Rate limits imposed by Shippo and Intercom may affect high-volume workflows.
  • Complex data transformations may require custom JavaScript coding.
  • Initial setup requires understanding of both Shippo and Intercom APIs.

Try now