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Connect Simplesat survey insights with Userback feedback, routing support tickets based on satisfaction scores. Latenode’s visual editor and affordable execution costs make it easy to automate personalized follow-ups at scale, closing the loop on customer experience.
Connect Simplesat and Userback in minutes with Latenode.
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Create a New Scenario to Connect Simplesat and Userback
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Simplesat, triggered by another scenario, or executed manually (for testing purposes). In most cases, Simplesat or Userback will be your first step. To do this, click "Choose an app," find Simplesat or Userback, and select the appropriate trigger to start the scenario.
Add the Simplesat Node
Select the Simplesat node from the app selection panel on the right.
Simplesat
Configure the Simplesat
Click on the Simplesat node to configure it. You can modify the Simplesat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Userback Node
Next, click the plus (+) icon on the Simplesat node, select Userback from the list of available apps, and choose the action you need from the list of nodes within Userback.
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Userback
Authenticate Userback
Now, click the Userback node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Userback settings. Authentication allows you to use Userback through Latenode.
Configure the Simplesat and Userback Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Simplesat and Userback Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Userback
Trigger on Webhook
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Simplesat
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Simplesat, Userback, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Simplesat and Userback integration works as expected. Depending on your setup, data should flow between Simplesat and Userback (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Simplesat + Userback + Slack: When a new answer is submitted in Simplesat, fetch the associated feedback from Userback. Then, send a message containing both the Simplesat score and Userback comment to a designated Slack channel.
Userback + Simplesat + Jira: When new feedback is created in Userback, retrieve the customer's Simplesat response. If the Simplesat score is low, create a new issue in Jira to alert developers.
About Simplesat
Embed Simplesat in Latenode to automate feedback loops. Trigger surveys after key events in your workflows (e.g., support ticket close). Analyze responses, update systems, and alert teams based on satisfaction scores. Using Latenode, you ensure timely actions and reporting without manual checks.
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About Userback
Use Userback in Latenode to automate feedback loops. Collect user feedback, then trigger actions based on sentiment or keywords. Route bug reports, feature requests, and support queries directly into your workflows. Close the loop faster and with greater accuracy than standalone solutions.
Related categories
How can I connect my Simplesat account to Userback using Latenode?
To connect your Simplesat account to Userback on Latenode, follow these steps:
Can I centralize feedback from Simplesat into Userback?
Yes, you can! Latenode lets you automate this, routing Simplesat survey responses directly into Userback. This creates a unified view for feedback analysis and quicker response times.
What types of tasks can I perform by integrating Simplesat with Userback?
Integrating Simplesat with Userback allows you to perform various tasks, including:
CanIautomaticallycreateUserbackticketsfromlowSimplesatsurveyratings?
Yes! Latenode automates Userback ticket creation based on Simplesat ratings, ensuring rapid follow-up. Scale your feedback process with our platform.
Are there any limitations to the Simplesat and Userback integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: