Sinch and Delighted Integration

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Trigger targeted Sinch SMS surveys based on Delighted feedback scores. Route insights faster and customize logic easily with Latenode's visual editor, using JavaScript for advanced conditions and scaling affordably as you grow.

Sinch + Delighted integration

Connect Sinch and Delighted in minutes with Latenode.

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Automate your workflow

Swap Apps

Sinch

Delighted

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Sinch and Delighted

Create a New Scenario to Connect Sinch and Delighted

In the workspace, click the β€œCreate New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Sinch, triggered by another scenario, or executed manually (for testing purposes). In most cases, Sinch or Delighted will be your first step. To do this, click "Choose an app," find Sinch or Delighted, and select the appropriate trigger to start the scenario.

Add the Sinch Node

Select the Sinch node from the app selection panel on the right.

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Sinch

Configure the Sinch

Click on the Sinch node to configure it. You can modify the Sinch URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Connect Sinch

Sign In
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Run node once

Add the Delighted Node

Next, click the plus (+) icon on the Sinch node, select Delighted from the list of available apps, and choose the action you need from the list of nodes within Delighted.

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Delighted

Authenticate Delighted

Now, click the Delighted node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Delighted settings. Authentication allows you to use Delighted through Latenode.

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Connect Delighted

Sign In
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Run node once

Configure the Sinch and Delighted Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Connect Delighted

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Change

Select an action *

Select

Map

The action ID

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Run node once

Set Up the Sinch and Delighted Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring Sinch, Delighted, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking β€œRun once” and triggering an event to check if the Sinch and Delighted integration works as expected. Depending on your setup, data should flow between Sinch and Delighted (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Sinch and Delighted

Delighted + Slack: When a new negative response is received in Delighted, a Slack message is sent to a designated channel to alert support for immediate follow-up.

Delighted + Google Sheets + Sinch: Track survey responses in Google Sheets. For customers with high NPS scores, send them an SMS via Sinch requesting a testimonial.

Sinch and Delighted integration alternatives

About Sinch

Use Sinch in Latenode to automate SMS tasks. Send messages for order updates, appointment reminders, or two-factor authentication directly from your workflows. Benefit from Latenode's visual editor to easily integrate Sinch with other apps. Scale communication tasks without complex coding or expensive per-step pricing.

About Delighted

Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI β€” all without per-step costs.

See how Latenode works

FAQ Sinch and Delighted

How can I connect my Sinch account to Delighted using Latenode?

To connect your Sinch account to Delighted on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Sinch and click on "Connect".
  • Authenticate your Sinch and Delighted accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I trigger SMS surveys after Sinch voice calls?

Yes, you can! Latenode's visual builder makes this simple. Automatically send Delighted surveys via SMS after a Sinch call to collect immediate feedback and improve customer satisfaction.

What types of tasks can I perform by integrating Sinch with Delighted?

Integrating Sinch with Delighted allows you to perform various tasks, including:

  • Send targeted SMS surveys based on Sinch call outcomes.
  • Automatically update Delighted profiles with Sinch call data.
  • Trigger Sinch SMS campaigns from new Delighted survey responses.
  • Analyze survey feedback to improve future Sinch interactions.
  • Create internal notifications based on survey scores after each call.

How do I customize data passed from Sinch to Delighted?

Use Latenode's JavaScript blocks to transform and map data between Sinch and Delighted. Tailor your data flow for powerful, personalized insights.

Are there any limitations to the Sinch and Delighted integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Custom Sinch call event types may require JavaScript for full parsing.
  • Delighted's API rate limits can impact very high-volume workflows.
  • Some advanced Sinch reporting metrics might not be directly accessible.

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