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Trigger targeted Sinch SMS surveys based on Delighted feedback scores. Route insights faster and customize logic easily with Latenode's visual editor, using JavaScript for advanced conditions and scaling affordably as you grow.
Connect Sinch and Delighted in minutes with Latenode.
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Create a New Scenario to Connect Sinch and Delighted
In the workspace, click the βCreate New Scenarioβ button.
Add the First Step
Add the first node β a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Sinch, triggered by another scenario, or executed manually (for testing purposes). In most cases, Sinch or Delighted will be your first step. To do this, click "Choose an app," find Sinch or Delighted, and select the appropriate trigger to start the scenario.
Add the Sinch Node
Select the Sinch node from the app selection panel on the right.
Sinch
Add the Delighted Node
Next, click the plus (+) icon on the Sinch node, select Delighted from the list of available apps, and choose the action you need from the list of nodes within Delighted.
Sinch
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Delighted
Authenticate Delighted
Now, click the Delighted node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Delighted settings. Authentication allows you to use Delighted through Latenode.
Configure the Sinch and Delighted Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Sinch and Delighted Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Delighted
Trigger on Webhook
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Sinch
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Sinch, Delighted, and any additional nodes, donβt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking βRun onceβ and triggering an event to check if the Sinch and Delighted integration works as expected. Depending on your setup, data should flow between Sinch and Delighted (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Delighted + Slack: When a new negative response is received in Delighted, a Slack message is sent to a designated channel to alert support for immediate follow-up.
Delighted + Google Sheets + Sinch: Track survey responses in Google Sheets. For customers with high NPS scores, send them an SMS via Sinch requesting a testimonial.
About Sinch
Use Sinch in Latenode to automate SMS tasks. Send messages for order updates, appointment reminders, or two-factor authentication directly from your workflows. Benefit from Latenode's visual editor to easily integrate Sinch with other apps. Scale communication tasks without complex coding or expensive per-step pricing.
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About Delighted
Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI β all without per-step costs.
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How can I connect my Sinch account to Delighted using Latenode?
To connect your Sinch account to Delighted on Latenode, follow these steps:
Can I trigger SMS surveys after Sinch voice calls?
Yes, you can! Latenode's visual builder makes this simple. Automatically send Delighted surveys via SMS after a Sinch call to collect immediate feedback and improve customer satisfaction.
What types of tasks can I perform by integrating Sinch with Delighted?
Integrating Sinch with Delighted allows you to perform various tasks, including:
How do I customize data passed from Sinch to Delighted?
Use Latenode's JavaScript blocks to transform and map data between Sinch and Delighted. Tailor your data flow for powerful, personalized insights.
Are there any limitations to the Sinch and Delighted integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: