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Automate immediate feedback loops by triggering targeted Smsapi messages based on Delighted survey responses. Using Latenode's visual editor, customize follow-ups based on sentiment, ensuring timely intervention, and benefiting from affordable pay-per-execution pricing.
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Create a New Scenario to Connect Smsapi and Delighted
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Smsapi, triggered by another scenario, or executed manually (for testing purposes). In most cases, Smsapi or Delighted will be your first step. To do this, click "Choose an app," find Smsapi or Delighted, and select the appropriate trigger to start the scenario.
Add the Smsapi Node
Select the Smsapi node from the app selection panel on the right.
Smsapi
Add the Delighted Node
Next, click the plus (+) icon on the Smsapi node, select Delighted from the list of available apps, and choose the action you need from the list of nodes within Delighted.
Smsapi
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Delighted
Authenticate Delighted
Now, click the Delighted node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Delighted settings. Authentication allows you to use Delighted through Latenode.
Configure the Smsapi and Delighted Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Smsapi and Delighted Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Delighted
Trigger on Webhook
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Smsapi
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Smsapi, Delighted, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Smsapi and Delighted integration works as expected. Depending on your setup, data should flow between Smsapi and Delighted (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Delighted + Smsapi + Google Sheets: When a new response is received in Delighted from an SMS survey, record the feedback score and any associated comments into a Google Sheet for analysis.
Delighted + Smsapi + Slack: When a new negative response is received in Delighted from an SMS survey, send a message to a designated Slack channel alerting the support team to the negative feedback.
About Smsapi
Use Smsapi in Latenode to automate SMS notifications and alerts within your workflows. Send appointment reminders, order updates, or critical alerts automatically based on triggers from your apps. Unlike basic SMS integrations, Latenode allows you to customize messages with data transformations and conditional logic, ensuring relevant and timely communication for each user, scaling with your business needs.
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About Delighted
Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.
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How can I connect my Smsapi account to Delighted using Latenode?
To connect your Smsapi account to Delighted on Latenode, follow these steps:
Can I trigger surveys via SMS based on events?
Yes, you can! Latenode lets you trigger Delighted surveys via Smsapi based on any event. Automate feedback collection and improve customer insights with ease using flexible workflows.
What types of tasks can I perform by integrating Smsapi with Delighted?
Integrating Smsapi with Delighted allows you to perform various tasks, including:
How can I personalize SMS survey invites using data from Delighted?
Use Latenode’s data mapping to inject Delighted customer details into your Smsapi messages, creating personalized survey invitations that boost response rates.
Are there any limitations to the Smsapi and Delighted integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: