How to Use Twilio Integrations

Twilio integration helps you send and receive SMS, WhatsApp messages, and handle voice calls inside Latenode. Build message-based automations that talk to other apps without complex code. Connect it to CRMs, databases, and spreadsheets for alerts and data flows.

Here's How to Use Twilio integration in Latenode:

• Add the node: Find Twilio in the integrations panel, then drag it to the canvas.
• Link your account: Use your Twilio credentials to connect Latenode to your account.
• Pick an action: Select "Send SMS," "Make Call," or another available function.
• Map data fields: Connect contact info from other nodes to Twilio’s fields.

After setup, use Twilio in workflows with your CRM to message new leads. Post-call surveys can improve customer satisfaction. Send payment reminders, track deliveries, or handle support requests. Bring messaging data into analytics flows for business insights.

• Faster follow-up: Reach leads and customers in moments, right from your Latenode workflows.
• Unified data: Combine call and SMS data with other business data for better insights.
• Better engagement: Create personalized message campaigns for increased customer interaction.

• Customer Support: Zendesk tickets trigger SMS alerts via Twilio. Agents respond faster to urgent issues, improving customer satisfaction.
• Marketing: HubSpot form submissions initiate Twilio SMS campaigns. Personalized messages boost engagement and conversion rates.
• HR: BambooHR sends new employee data to Twilio. Automated welcome texts improve onboarding experiences for new hires.
• E-commerce: Shopify order updates trigger Twilio messages. Customers receive immediate shipping and delivery notifications.
• Project Management: New Asana tasks trigger Twilio SMS alerts. This ensures team members see urgent updates and deadlines promptly.

Best integrations for Twilio 2025

Connecting Twilio unlocks communication automation. Use these apps to extend its core value.

Google Sheets

Update Google Sheets with SMS data. Track message status, costs, or survey responses. Create reports for stakeholders. Automate data entry to monitor campaigns and identify trends using real-time figures. Archive records for auditing or compliance with data regulations.

Slack

Send SMS alerts to Slack channels. Keep teams aware of critical events. Monitor support requests via SMS. Route messages based on keywords. Escalate issues to specific channels. Improve team responsiveness and coordination. Deliver faster support and boost internal team awareness.

Salesforce

Connect SMS data to Salesforce leads or accounts. Track interactions and update records. Trigger SMS from Salesforce workflows. Automate follow-ups or appointment reminders. Improve sales engagement and conversion rates. Use SMS to send invoices to customer contacts listed in Salesforce.

Airtable

Sync Twilio data to Airtable databases. Log messages, track opt-ins, and manage contacts. Build custom SMS applications. Send personalized messages based on Airtable data. Manage SMS campaigns and analyze results. Build automations for marketing, operations, or customer support.

HubSpot

Enrich HubSpot contacts with SMS data. Track SMS interactions in HubSpot timelines. Automate SMS marketing campaigns. Send personalized messages to leads. Improve lead nurturing and sales. Trigger SMS based on contact properties. Use this to send custom messages.

MySQL

Store Twilio data in MySQL databases. Create custom reporting dashboards. Analyze SMS trends. Archive messages for compliance. Build SMS-enabled applications. Store message logs for auditing or analysis. Connect this data to internal dashboards for improved visibility.

Google Calendar

Send SMS reminders for Google Calendar events. Reduce no-shows for appointments. Automate confirmations. Improve scheduling and attendance rates. Use SMS to share calendar invites and updates. Keep participants informed and on time with automated messages.

Gmail

Send SMS alerts from Gmail. Receive notifications for important emails. Automate follow-ups. Improve email response times. Use SMS to confirm email receipt. Increase team awareness of critical emails. Send important information that requires immediate attention.

Discord

Send SMS alerts to Discord channels. Keep communities informed about updates. Moderate conversations. Automate announcements. Improve community engagement. Use SMS to verify new users. Broadcast server updates or urgent information through automated SMS messages.

Zoho CRM

Sync SMS data with Zoho CRM contacts. Track SMS interactions. Automate SMS campaigns. Send personalized messages. Improve lead conversion rates. Use SMS for customer support and engagement. Manage interactions to improve support and sales results.

• HubSpot. When a new contact is added, Twilio sends a welcome SMS, logging the interaction in HubSpot for a complete customer view.
• Jira. Create Jira tickets from Twilio SMS alerts, assigning severity based on keywords found in the message.
• Google Sheets. Log Twilio SMS data (sender, body, timestamp) in a Google Sheet for tracking & analysis of message trends.
• Salesforce. Trigger Twilio SMS notifications for key opportunity stage changes. Update the Salesforce record with SMS interaction details.
• Airtable. Use new form submissions to trigger Twilio SMS messages, updating the Airtable record with delivery confirmation.
• Slack. Forward critical Twilio alerts to a dedicated Slack channel for immediate team awareness and faster response times.
• Mailchimp. Add new subscribers to a Mailchimp list via Twilio SMS opt-in, capturing phone numbers and consent.
• Zoho CRM. Send appointment reminders via Twilio SMS when an event is created in Zoho CRM, tracking SMS delivery status.

What is Twilio?

Twilio is a cloud communications platform that allows developers to programmatically send and receive text messages, make and receive phone calls, and perform other communication functions.

How can I use Twilio?

You can use Twilio by signing up for an account, purchasing a phone number, and then using their API to integrate communication capabilities into your applications or websites.

What can I build with Twilio?

With Twilio, you can build a wide range of communication solutions, such as SMS marketing campaigns, automated customer support chatbots, two-factor authentication, and call center applications.