What is Zoho Desk
Zoho Desk is a customer service software designed to manage and resolve customer inquiries across various channels, including email, phone, social media, and live chat. It centralizes customer interactions, enabling businesses to track, prioritize, and respond to support tickets efficiently, aiming to improve customer satisfaction and streamline support workflows. It includes features like automation rules, knowledge base management, and reporting dashboards to optimize support operations.
Integrating Zoho Desk with Latenode allows you to automate customer support workflows beyond the platform's native capabilities. Trigger workflows based on new tickets, status changes, or specific content within the ticket. Utilize Latenode's visual builder, AI integrations, and headless browser to create intelligent routing based on sentiment analysis, automatically escalate urgent requests, generate personalized responses using AI models like Claude or Gemini, or build advanced reporting dashboards using data across your organization.