Smartsheet Knowledge Base for Customer Support: Automated Updates

Community Managers often struggle to keep their knowledge bases up-to-date, wasting valuable time on manual updates. knowledge base automation streamlines the process. This solution helps you to instantly automate your knowledge base update workflow, using Mailgun and Smartsheet. With this, you'll receive faster knowledge base updates, giving you more time to focus on strategic initiatives, along with improved data synthesis. The result is a more informed community that is consistently notified about changes. Using smartsheet knowledge base offers a focused solution, unlike disjointed systems that require intense manual effort and deliver slow, inconsistent results.

Mailgun

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Smartsheet

Best for Teams needing knowledge base automation updates

This automation template streamlines the process of updating a knowledge base, making it easier for Community Managers to manage information. The knowledge base automation workflow is shown step by step below.

Mailgun receives incoming email updates from support channels.
Smartsheet stores and organizes the data from email updates, updating the smartsheet knowledge base and providing knowledge base updates.

The result is an automated system that captures, organizes, and disseminates updates, ensuring the knowledge base remains current and that the community is informed about all changes.

Smartsheet Knowledge Base for Customer Support: Automated Updates

Step 1:

Mailgun

Step 2:

Smartsheet

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Ideal for Knowledge Base Automation and Support Teams

This automation template is designed to streamline the process of updating knowledge bases, primarily for teams managing customer support and content dissemination. The primary function of this automation is to ensure that information is captured, organized, and distributed efficiently.

Community Managers can automate the ingestion of support communications via Mailgun and ensure their knowledge base is updated.
Teams can use this template to establish a consistent knowledge base update workflow.
Users can integrate their existing Mailgun and Smartsheet accounts to create a centralized knowledge repository.

By using this template, users can keep their knowledge base current and provide consistent updates to their communities, resulting in a more informed user base. The streamlined process allows more time to focus on strategic initiatives related to the knowledge base.

Ensure that your Mailgun and Smartsheet accounts have adequate storage and data transfer limits to accommodate your expected volume of support communications. Consider setting up filters in Mailgun to refine the incoming data, further optimizing the information flow within your knowledge base.

Keep your community informed. Automate knowledge base updates with Mailgun and Smartsheet today.

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Frequently asked questions

How can I automate knowledge base updates?

This template automates updating a knowledge base by streamlining the process for Community Managers. It works by capturing support communications from Mailgun, then organizing the data within Smartsheet. This workflow ensures your knowledge base stays current with minimal manual effort.

What do I need for Mailgun and Smartsheet automation?

To start, you need active accounts with Mailgun and Smartsheet for the knowledge base automation. Essential prerequisites include the proper API keys and access permissions for both platforms. This setup enables the automated transfer and organization of your support data.

Who can benefit from knowledge base update workflows?

Community Managers can use this template to efficiently update their knowledge base by automating the ingestion of support communications via Mailgun. It’s designed to help teams establish a consistent knowledge base update workflow, using Mailgun and Smartsheet.