Customer Feedback Insights

The Customer Feedback Insights automation helps you understand customer sentiment quickly and easily. It automatically analyzes customer feedback and shares key insights with your team, saving you time and helping you make better decisions.

1. When a new response is submitted in Typeform, the automation starts.
2. The customer feedback text from Typeform is sent to OpenAI ChatGPT for analysis. ChatGPT determines the sentiment of the feedback.
3. The sentiment analysis results are then recorded in Google Sheets.
4. Finally, your team receives a notification in Slack with the key insights and the original customer feedback.

To make the most of the Customer Feedback Insights automation, you'll need a few key tools and accounts set up. This will allow the template to collect, analyze, and share customer feedback effectively.

• A Typeform account with a form to collect customer feedback.
• An OpenAI ChatGPT account.
• A Google Sheets account.
• A Slack workspace.

Want to take your customer feedback analysis a step further? Consider integrating this automation with your CRM system.

By linking the sentiment analysis results from ChatGPT to your customer records, you can gain a deeper understanding of individual customer experiences and identify trends across different customer segments.

This integration allows you to personalize your responses and proactively address issues, ultimately improving customer satisfaction and loyalty.

With the customer feedback insights automation, you're not just analyzing feedback; you're building a customer-centric strategy.

How does this automation determine customer sentiment?

This automation uses OpenAI ChatGPT to analyze the customer feedback text. ChatGPT processes the text and identifies the overall sentiment as positive, negative, or neutral.

What do I need to get started with this automation?

To use this automation, you'll need a Typeform account with a feedback form, an OpenAI ChatGPT account, a Google Sheets account to store the sentiment analysis results, and a Slack workspace where your team will receive notifications.

Where can I find the customer feedback and sentiment analysis results?

The original customer feedback will be included in the Slack notification. The sentiment analysis results are logged in your Google Sheet.