Incident Report and Resolution Tracker

This automation template helps you manage incidents efficiently by connecting Jira and Slack. It ensures your team is instantly notified about new incidents and keeps the resolution status up-to-date.

1. When a new incident is created in Jira, the automation is triggered.
2. The automation immediately sends a notification to your team via Slack, informing them about the new incident.
3. The automation updates the resolution status of the corresponding incident back in Jira.

To successfully use the Incident Report and Resolution Tracker automation, you'll need a few essential tools and accounts. Make sure you have the following in place before you begin:

• Active Jira account
• Active Slack account

The Incident Report and Resolution Tracker template is designed to make your team's incident management more efficient, but what if you could take it a step further? Think about integrating this automation with your existing project management workflows. By automatically linking incident reports with related project tasks or updates, you ensure everyone is informed about the impact of incidents on ongoing projects. This can improve cross-functional collaboration and ensure that project timelines are adjusted, if necessary, due to an incident.

How does this automation work?

This automation monitors Jira for new incidents. When a new incident is created, it automatically sends a notification to your team via Slack. Simultaneously, it updates the resolution status of the corresponding incident within Jira. This ensures your team is immediately informed and that the incident's status is kept up-to-date.

What do I need to use this automation?

You will need active accounts with both Jira and Slack. The automation connects to these platforms to trigger actions when new incidents are created in Jira and to send notifications to Slack. You will also need to grant the automation permission to access and update information within your Jira and Slack instances.

Who is this automation for?

This automation is designed for teams that use Jira for incident tracking and Slack for team communication. It is particularly useful for IT teams, customer support teams, and any team that needs to streamline their incident management process and ensure quick incident resolution.