Use Case: Automation of Intercom Fi

→ Follow this free Setup Guide to set up an AI Support manager for Intercom

Support Shouldn’t Be a Bottleneck

Most AI tools promise to help, but end up adding more layers, more friction, and more customer frustration.

AI Support Manager is built differently:

• It’s fast and really works
• It understands business and user behavior context
• It’s 100% customizable
• It has a powerful Latenode no-code automation platform on the backend, so it will never get broken
• It takes decisions like your tech support team lead, costing you like a junior intern

Cut off your support costs by 70–80%, while improving response times and freeing up your team.

How the AI Support Manager Works

1. When a new message arrives, it instantly checks:

Who is this? What do they want? What’s the fastest, smartest way to respond?

1. Then it acts in two ways:

First-Time User

• Greets the user and detects if it’s spam
• Responds instantly to simple questions
• Searches your vector database for complex queries
• Pulls in relevant links from Google Sheets
• Tags spam and reports it internally (if needed)

Outcome: Most first-time questions are resolved on the spot – no human needed.

Way 2: Returning User

• The agent remembers the last 5 messages
• Picks up the thread naturally
• Skips spam checks (user already verified)
• Knows when to escalate to a human or close the case cleanly

Outcome: The conversation feels smooth, human-like, with zero manual work.

With Latenode’s visual canvas, you can edit all parts of this AI agent’s configuration, which means no black box or hidden handoffs. Just a clear workflow, every time.

What Makes It Smart

• Classifies users and intents automatically
• Routes and answers in seconds
• Knows when to stop or pass to a human
• Keeps the system clean by tagging spam and tracking every message

What’s Under the Hood

• Internal Database: All responses are grounded in your docs.
• 5-message memory per user: real conversation context.
• Google Sheets integration to store all Help Page links.
• Spam detection & tagging.
• Human handoff logic when the user needs it.
• It knows working hours: warns users about delayed replies from a human.
• CRM-compatible (any system – not locked to Intercom or Zendesk).

It understands user intent, searches your knowledge base, filters spam, knows the context, remembers past chats, and reassigns the ticket to a human on request or when it’s stuck.

It’s Not a Black Box! You Fully Manage the Agent

• Full Control: Edit all prompts, tune the agent, and adapt it to new integrations.
• Transparent Cost: Pay only for what you use - no hidden fees.
• OpenStack: Integrate with any CRM, database, or internal system.
• True Ownership: You see and manage every logic step, tag, and conversation.
• Better ROI: Most clients see savings of 70–80% with faster, more reliable support.

CapabilityMost Support AI Agents Latenode AI AgentMemory0–1 turns5-message memory per userCustomizationGated, black boxFull access, editableIntegrationLimited, vendor-ledAny tool, your stackCost ControlFixed/variable feesPay for what you run

Getting Started

• Create a Latenode account
• Import the ready-to-go blueprint
• Follow the setup guide and connect your docs and knowledge bases to the agent
• Start providing world-class support services

Your Free Blueprint - Download

AI support template.json

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