Acapela Cloud and Delighted Integration

90% cheaper with Latenode

AI agent that builds your workflows for you

Hundreds of apps to connect

Automatically trigger customer satisfaction surveys in Delighted based on voice messages transcribed in Acapela Cloud. Latenode's visual editor and flexible API integration make it easy to customize surveys based on message sentiment and ensure timely follow-up.

Swap Apps

Acapela Cloud

Delighted

Step 1: Choose a Trigger

Step 2: Choose an Action

When this happens...

Name of node

action, for one, delete

Name of node

action, for one, delete

Name of node

action, for one, delete

Name of node

description of the trigger

Name of node

action, for one, delete

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Do this.

Name of node

action, for one, delete

Name of node

action, for one, delete

Name of node

action, for one, delete

Name of node

description of the trigger

Name of node

action, for one, delete

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Try it now

No credit card needed

Without restriction

How to connect Acapela Cloud and Delighted

Create a New Scenario to Connect Acapela Cloud and Delighted

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Acapela Cloud, triggered by another scenario, or executed manually (for testing purposes). In most cases, Acapela Cloud or Delighted will be your first step. To do this, click "Choose an app," find Acapela Cloud or Delighted, and select the appropriate trigger to start the scenario.

Add the Acapela Cloud Node

Select the Acapela Cloud node from the app selection panel on the right.

+
1

Acapela Cloud

Configure the Acapela Cloud

Click on the Acapela Cloud node to configure it. You can modify the Acapela Cloud URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

+
1

Acapela Cloud

Node type

#1 Acapela Cloud

/

Name

Untitled

Connection *

Select

Map

Connect Acapela Cloud

Sign In

Run node once

Add the Delighted Node

Next, click the plus (+) icon on the Acapela Cloud node, select Delighted from the list of available apps, and choose the action you need from the list of nodes within Delighted.

1

Acapela Cloud

+
2

Delighted

Authenticate Delighted

Now, click the Delighted node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Delighted settings. Authentication allows you to use Delighted through Latenode.

1

Acapela Cloud

+
2

Delighted

Node type

#2 Delighted

/

Name

Untitled

Connection *

Select

Map

Connect Delighted

Sign In

Run node once

Configure the Acapela Cloud and Delighted Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

1

Acapela Cloud

+
2

Delighted

Node type

#2 Delighted

/

Name

Untitled

Connection *

Select

Map

Connect Delighted

Delighted Oauth 2.0

#66e212yt846363de89f97d54
Change

Select an action *

Select

Map

The action ID

Run node once

Set Up the Acapela Cloud and Delighted Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
5

JavaScript

6

AI Anthropic Claude 3

+
7

Delighted

1

Trigger on Webhook

2

Acapela Cloud

3

Iterator

+
4

Webhook response

Save and Activate the Scenario

After configuring Acapela Cloud, Delighted, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the Acapela Cloud and Delighted integration works as expected. Depending on your setup, data should flow between Acapela Cloud and Delighted (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Acapela Cloud and Delighted

Delighted + Acapela Cloud + Slack: When a new positive response is received in Delighted, Acapela Cloud generates an audio file of the feedback. This audio file is then sent as a message to a dedicated Slack channel.

Delighted + Acapela Cloud + Zendesk: When a new response is received in Delighted, Acapela Cloud generates an audio file of the feedback. This audio file is then attached to a new ticket created in Zendesk, aiding agents with hearing impairments.

Acapela Cloud and Delighted integration alternatives

About Acapela Cloud

Need realistic voice synthesis? Integrate Acapela Cloud in Latenode to automate voice responses in your workflows. Generate audio from text for IVR systems, content creation, or accessibility features. Use Latenode's visual editor and JS node for full control over text prompts and delivery, scaling voice automation affordably.

About Delighted

Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.

See how Latenode works

FAQ Acapela Cloud and Delighted

How can I connect my Acapela Cloud account to Delighted using Latenode?

To connect your Acapela Cloud account to Delighted on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Acapela Cloud and click on "Connect".
  • Authenticate your Acapela Cloud and Delighted accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I trigger surveys after successful voice message delivery?

Yes, you can! Latenode allows triggering Delighted surveys after successful Acapela Cloud voice message delivery. This automation enables real-time feedback, improving customer engagement and service quality.

What types of tasks can I perform by integrating Acapela Cloud with Delighted?

Integrating Acapela Cloud with Delighted allows you to perform various tasks, including:

  • Send targeted Delighted surveys after voice message interactions.
  • Analyze survey responses to improve voice message content.
  • Automatically update customer profiles based on survey feedback.
  • Trigger follow-up voice messages based on survey scores.
  • Monitor customer satisfaction trends over time.

What level of Acapela Cloud customization is possible in Latenode?

Latenode enables extensive customization of Acapela Cloud interactions, including voice selection, language, and message content, using code or AI.

Are there any limitations to the Acapela Cloud and Delighted integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Complex workflows may require JavaScript coding for advanced logic.
  • Rate limits of Acapela Cloud and Delighted API still apply.
  • Custom reporting requires manual setup using Latenode’s data tools.

Try now