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Automatically trigger customer satisfaction surveys in Delighted based on voice messages transcribed in Acapela Cloud. Latenode's visual editor and flexible API integration make it easy to customize surveys based on message sentiment and ensure timely follow-up.
Connect Acapela Cloud and Delighted in minutes with Latenode.
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In the workspace, click the “Create New Scenario” button.

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Acapela Cloud, triggered by another scenario, or executed manually (for testing purposes). In most cases, Acapela Cloud or Delighted will be your first step. To do this, click "Choose an app," find Acapela Cloud or Delighted, and select the appropriate trigger to start the scenario.

Select the Acapela Cloud node from the app selection panel on the right.

Acapela Cloud
Click on the Acapela Cloud node to configure it. You can modify the Acapela Cloud URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Next, click the plus (+) icon on the Acapela Cloud node, select Delighted from the list of available apps, and choose the action you need from the list of nodes within Delighted.

Acapela Cloud
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Delighted
Now, click the Delighted node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Delighted settings. Authentication allows you to use Delighted through Latenode.
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Use various Latenode nodes to transform data and enhance your integration:

JavaScript
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AI Anthropic Claude 3
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Delighted
Trigger on Webhook
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Acapela Cloud
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Iterator
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Webhook response
After configuring Acapela Cloud, Delighted, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Run the scenario by clicking “Run once” and triggering an event to check if the Acapela Cloud and Delighted integration works as expected. Depending on your setup, data should flow between Acapela Cloud and Delighted (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Delighted + Acapela Cloud + Slack: When a new positive response is received in Delighted, Acapela Cloud generates an audio file of the feedback. This audio file is then sent as a message to a dedicated Slack channel.
Delighted + Acapela Cloud + Zendesk: When a new response is received in Delighted, Acapela Cloud generates an audio file of the feedback. This audio file is then attached to a new ticket created in Zendesk, aiding agents with hearing impairments.
About Acapela Cloud
Need realistic voice synthesis? Integrate Acapela Cloud in Latenode to automate voice responses in your workflows. Generate audio from text for IVR systems, content creation, or accessibility features. Use Latenode's visual editor and JS node for full control over text prompts and delivery, scaling voice automation affordably.
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About Delighted
Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.
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How can I connect my Acapela Cloud account to Delighted using Latenode?
To connect your Acapela Cloud account to Delighted on Latenode, follow these steps:
Can I trigger surveys after successful voice message delivery?
Yes, you can! Latenode allows triggering Delighted surveys after successful Acapela Cloud voice message delivery. This automation enables real-time feedback, improving customer engagement and service quality.
What types of tasks can I perform by integrating Acapela Cloud with Delighted?
Integrating Acapela Cloud with Delighted allows you to perform various tasks, including:
What level of Acapela Cloud customization is possible in Latenode?
Latenode enables extensive customization of Acapela Cloud interactions, including voice selection, language, and message content, using code or AI.
Are there any limitations to the Acapela Cloud and Delighted integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: