Acapela Cloud and Moxie Integration

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Automate personalized customer service: trigger targeted Moxie responses based on Acapela Cloud's sentiment analysis. Latenode's visual editor makes it easy to build adaptable workflows, while affordable execution-based pricing helps scale communications efficiently.

Swap Apps

Acapela Cloud

Moxie

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Acapela Cloud and Moxie

Create a New Scenario to Connect Acapela Cloud and Moxie

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Acapela Cloud, triggered by another scenario, or executed manually (for testing purposes). In most cases, Acapela Cloud or Moxie will be your first step. To do this, click "Choose an app," find Acapela Cloud or Moxie, and select the appropriate trigger to start the scenario.

Add the Acapela Cloud Node

Select the Acapela Cloud node from the app selection panel on the right.

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Acapela Cloud

Configure the Acapela Cloud

Click on the Acapela Cloud node to configure it. You can modify the Acapela Cloud URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Connect Acapela Cloud

Sign In

Run node once

Add the Moxie Node

Next, click the plus (+) icon on the Acapela Cloud node, select Moxie from the list of available apps, and choose the action you need from the list of nodes within Moxie.

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Authenticate Moxie

Now, click the Moxie node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Moxie settings. Authentication allows you to use Moxie through Latenode.

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Configure the Acapela Cloud and Moxie Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Run node once

Set Up the Acapela Cloud and Moxie Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring Acapela Cloud, Moxie, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the Acapela Cloud and Moxie integration works as expected. Depending on your setup, data should flow between Acapela Cloud and Moxie (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Acapela Cloud and Moxie

Moxie + Acapela Cloud + Slack: When Moxie flags a conversation for sensitive content, Acapela Cloud generates an audio file from that content, and then Slack sends a notification to a designated channel with a link to the audio file.

Moxie + Acapela Cloud + Twilio: When a customer interaction exceeds a defined wait time in Moxie, Acapela Cloud generates a voice message. Twilio then sends an SMS to a specified number with information about the voice message.

Acapela Cloud and Moxie integration alternatives

About Acapela Cloud

Need realistic voice synthesis? Integrate Acapela Cloud in Latenode to automate voice responses in your workflows. Generate audio from text for IVR systems, content creation, or accessibility features. Use Latenode's visual editor and JS node for full control over text prompts and delivery, scaling voice automation affordably.

About Moxie

Use Moxie in Latenode to automate data entry and validation workflows. Pull data from multiple sources, use Moxie to clean and standardize it, then push the refined data to your databases or apps. Benefit from Latenode's visual editor and scalable architecture to handle large datasets efficiently without code.

See how Latenode works

FAQ Acapela Cloud and Moxie

How can I connect my Acapela Cloud account to Moxie using Latenode?

To connect your Acapela Cloud account to Moxie on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Acapela Cloud and click on "Connect".
  • Authenticate your Acapela Cloud and Moxie accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I automate voice notifications based on Moxie support ticket updates?

Yes, you can! Latenode’s visual editor makes it easy to trigger Acapela Cloud voice notifications when Moxie tickets are updated, keeping customers informed and improving response times.

What types of tasks can I perform by integrating Acapela Cloud with Moxie?

Integrating Acapela Cloud with Moxie allows you to perform various tasks, including:

  • Send voice confirmations when a new Moxie support ticket is created.
  • Generate voice alerts for high-priority Moxie tickets.
  • Provide voice summaries of Moxie ticket updates to agents.
  • Create automated follow-up calls using Acapela Cloud after Moxie support interactions.
  • Use AI in Latenode to personalize voice messages based on ticket content.

What Acapela Cloud voices are supported within the Latenode integration?

Latenode supports all available Acapela Cloud voices. You can select your preferred voice directly within the workflow editor for custom messages.

Are there any limitations to the Acapela Cloud and Moxie integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Acapela Cloud character limits apply to voice messages.
  • Moxie API rate limits may impact high-volume workflows.
  • Custom JavaScript code might be required for very complex logic.

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