How to connect ActiveCampaign and Freshdesk
Create a New Scenario to Connect ActiveCampaign and Freshdesk
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a ActiveCampaign, triggered by another scenario, or executed manually (for testing purposes). In most cases, ActiveCampaign or Freshdesk will be your first step. To do this, click "Choose an app," find ActiveCampaign or Freshdesk, and select the appropriate trigger to start the scenario.

Add the ActiveCampaign Node
Select the ActiveCampaign node from the app selection panel on the right.


ActiveCampaign

Configure the ActiveCampaign
Click on the ActiveCampaign node to configure it. You can modify the ActiveCampaign URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Freshdesk Node
Next, click the plus (+) icon on the ActiveCampaign node, select Freshdesk from the list of available apps, and choose the action you need from the list of nodes within Freshdesk.


ActiveCampaign
âš™

Freshdesk


Authenticate Freshdesk
Now, click the Freshdesk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Freshdesk settings. Authentication allows you to use Freshdesk through Latenode.
Configure the ActiveCampaign and Freshdesk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the ActiveCampaign and Freshdesk Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

JavaScript
âš™
AI Anthropic Claude 3
âš™

Freshdesk
Trigger on Webhook
âš™

ActiveCampaign
âš™
âš™
Iterator
âš™
Webhook response


Save and Activate the Scenario
After configuring ActiveCampaign, Freshdesk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the ActiveCampaign and Freshdesk integration works as expected. Depending on your setup, data should flow between ActiveCampaign and Freshdesk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect ActiveCampaign and Freshdesk
ActiveCampaign + Freshdesk + Slack: When a new contact is added to ActiveCampaign, a ticket is automatically created in Freshdesk. Subsequently, a notification is sent to a designated Slack channel to alert the support team.
Freshdesk + ActiveCampaign + Google Sheets: When a ticket is updated in Freshdesk, the corresponding contact information in ActiveCampaign is updated, and a row is added to a Google Sheet for reporting purposes.
ActiveCampaign and Freshdesk integration alternatives

About ActiveCampaign
Automate ActiveCampaign tasks within Latenode for streamlined marketing. Trigger campaigns based on data from any source, not just forms. Sync contacts, segment lists, and personalize emails using Latenode’s visual editor and built-in data transformation tools. Connect to CRMs or databases for smarter, automated customer journeys without complex coding.
Similar apps
Related categories

About Freshdesk
Sync Freshdesk tickets with other apps in Latenode to automate support workflows. Update databases, trigger alerts, or generate reports based on ticket status, all without code. Connect Freshdesk to your CRM or marketing tools to close the loop on customer issues. Less manual work, more automation.
Related categories
See how Latenode works
FAQ ActiveCampaign and Freshdesk
How can I connect my ActiveCampaign account to Freshdesk using Latenode?
To connect your ActiveCampaign account to Freshdesk on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select ActiveCampaign and click on "Connect".
- Authenticate your ActiveCampaign and Freshdesk accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Freshdesk tickets from new ActiveCampaign contacts?
Yes, you can! Latenode's visual editor makes it easy to trigger Freshdesk ticket creation whenever a new contact is added to ActiveCampaign, streamlining support workflows.
What types of tasks can I perform by integrating ActiveCampaign with Freshdesk?
Integrating ActiveCampaign with Freshdesk allows you to perform various tasks, including:
- Creating new Freshdesk tickets from ActiveCampaign form submissions.
- Updating ActiveCampaign contacts based on Freshdesk ticket activity.
- Syncing contact information between ActiveCampaign and Freshdesk.
- Triggering ActiveCampaign automations from Freshdesk ticket status changes.
- Adding ActiveCampaign contacts to lists based on Freshdesk ticket tags.
HowcanIuseJavaScripttoenhanceActiveCampaignintegrationonLatenode?
Latenode allows you to use JavaScript code blocks to transform data or add custom logic, vastly expanding ActiveCampaign's capabilities beyond standard features.
Are there any limitations to the ActiveCampaign and Freshdesk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Historical data synchronization may require custom scripting.
- Complex data transformations might necessitate JavaScript knowledge.
- Rate limits of ActiveCampaign and Freshdesk still apply.