How to connect ActiveCampaign and Zoho Desk
Create a New Scenario to Connect ActiveCampaign and Zoho Desk
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a ActiveCampaign, triggered by another scenario, or executed manually (for testing purposes). In most cases, ActiveCampaign or Zoho Desk will be your first step. To do this, click "Choose an app," find ActiveCampaign or Zoho Desk, and select the appropriate trigger to start the scenario.

Add the ActiveCampaign Node
Select the ActiveCampaign node from the app selection panel on the right.


ActiveCampaign

Configure the ActiveCampaign
Click on the ActiveCampaign node to configure it. You can modify the ActiveCampaign URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Zoho Desk Node
Next, click the plus (+) icon on the ActiveCampaign node, select Zoho Desk from the list of available apps, and choose the action you need from the list of nodes within Zoho Desk.


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Zoho Desk

Authenticate Zoho Desk
Now, click the Zoho Desk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Zoho Desk settings. Authentication allows you to use Zoho Desk through Latenode.
Configure the ActiveCampaign and Zoho Desk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the ActiveCampaign and Zoho Desk Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

JavaScript
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AI Anthropic Claude 3
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Zoho Desk
Trigger on Webhook
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ActiveCampaign
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Webhook response

Save and Activate the Scenario
After configuring ActiveCampaign, Zoho Desk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the ActiveCampaign and Zoho Desk integration works as expected. Depending on your setup, data should flow between ActiveCampaign and Zoho Desk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect ActiveCampaign and Zoho Desk
ActiveCampaign + Zoho Desk + Slack: When a new contact is added to ActiveCampaign, a ticket is created in Zoho Desk. A notification is then sent to a Slack channel to alert the support team of the new ticket.
Zoho Desk + ActiveCampaign + Google Sheets: When a new ticket is created in Zoho Desk, the contact information is added or updated in ActiveCampaign. The ticket details and contact info are then logged in a Google Sheet.
ActiveCampaign and Zoho Desk integration alternatives

About ActiveCampaign
Automate ActiveCampaign tasks within Latenode for streamlined marketing. Trigger campaigns based on data from any source, not just forms. Sync contacts, segment lists, and personalize emails using Latenode’s visual editor and built-in data transformation tools. Connect to CRMs or databases for smarter, automated customer journeys without complex coding.
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About Zoho Desk
Integrate Zoho Desk with Latenode to automate support workflows. Automatically create tickets from specific events, update customer data across systems, or trigger custom actions based on ticket status. Use Latenode's visual editor and no-code tools to streamline processes and improve response times, scaling your support operations without code.
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See how Latenode works
FAQ ActiveCampaign and Zoho Desk
How can I connect my ActiveCampaign account to Zoho Desk using Latenode?
To connect your ActiveCampaign account to Zoho Desk on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select ActiveCampaign and click on "Connect".
- Authenticate your ActiveCampaign and Zoho Desk accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Zoho Desk tickets from ActiveCampaign form submissions?
Yes, you can! With Latenode, easily trigger ticket creation in Zoho Desk when a new form is submitted in ActiveCampaign, ensuring prompt customer service and streamlined support workflows.
What types of tasks can I perform by integrating ActiveCampaign with Zoho Desk?
Integrating ActiveCampaign with Zoho Desk allows you to perform various tasks, including:
- Create or update Zoho Desk tickets when new contacts are added to ActiveCampaign.
- Add ActiveCampaign contacts when new Zoho Desk tickets are created.
- Sync contact data between ActiveCampaign and Zoho Desk.
- Trigger ActiveCampaign automations based on Zoho Desk ticket status changes.
- Send personalized email campaigns using ActiveCampaign based on Zoho Desk data.
How do I handle errors during ActiveCampaign data sync?
Latenode provides built-in error handling, detailed logs, and custom JavaScript steps to gracefully manage errors and prevent data loss during synchronization.
Are there any limitations to the ActiveCampaign and Zoho Desk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex data transformations may require JavaScript knowledge.
- Real-time synchronization depends on API request limits for both services.
- Custom field mapping requires careful configuration to ensure data accuracy.