Acuity Scheduling and LiveChat Integration

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Automatically qualify leads through LiveChat based on Acuity Scheduling data, then use Latenode's visual editor and affordable execution pricing to easily build complex follow-up sequences. Plus, add custom logic using JavaScript.

Swap Apps

Acuity Scheduling

LiveChat

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Acuity Scheduling and LiveChat

Create a New Scenario to Connect Acuity Scheduling and LiveChat

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Acuity Scheduling, triggered by another scenario, or executed manually (for testing purposes). In most cases, Acuity Scheduling or LiveChat will be your first step. To do this, click "Choose an app," find Acuity Scheduling or LiveChat, and select the appropriate trigger to start the scenario.

Add the Acuity Scheduling Node

Select the Acuity Scheduling node from the app selection panel on the right.

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Acuity Scheduling

Configure the Acuity Scheduling

Click on the Acuity Scheduling node to configure it. You can modify the Acuity Scheduling URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Connect Acuity Scheduling

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Run node once

Add the LiveChat Node

Next, click the plus (+) icon on the Acuity Scheduling node, select LiveChat from the list of available apps, and choose the action you need from the list of nodes within LiveChat.

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Authenticate LiveChat

Now, click the LiveChat node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your LiveChat settings. Authentication allows you to use LiveChat through Latenode.

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Configure the Acuity Scheduling and LiveChat Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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LiveChat Oauth 2.0

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Change

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The action ID

Run node once

Set Up the Acuity Scheduling and LiveChat Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring Acuity Scheduling, LiveChat, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the Acuity Scheduling and LiveChat integration works as expected. Depending on your setup, data should flow between Acuity Scheduling and LiveChat (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Acuity Scheduling and LiveChat

Acuity Scheduling + Google Calendar + Slack: When a new appointment is booked in Acuity Scheduling, an event is created in Google Calendar to inform the team. A Slack message is also sent to notify the team channel.

LiveChat + Acuity Scheduling + Slack: When a customer initiates a chat in LiveChat, the flow sends a link to the Acuity Scheduling calendar. It also notifies the agent via a Slack direct message about the new chat.

Acuity Scheduling and LiveChat integration alternatives

About Acuity Scheduling

Automate appointment scheduling with Acuity inside Latenode. Sync appointments to calendars, send reminders, and update CRMs automatically. Ditch manual data entry and build custom workflows using Latenode’s visual editor and API-first design. Scale your scheduling processes without code or per-step pricing limits.

About LiveChat

Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.

See how Latenode works

FAQ Acuity Scheduling and LiveChat

How can I connect my Acuity Scheduling account to LiveChat using Latenode?

To connect your Acuity Scheduling account to LiveChat on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Acuity Scheduling and click on "Connect".
  • Authenticate your Acuity Scheduling and LiveChat accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I automatically offer chat support after appointments?

Yes, you can! Latenode's visual editor makes it easy to trigger LiveChat conversations post-appointment, gather feedback and improve customer satisfaction using automated follow-ups.

What types of tasks can I perform by integrating Acuity Scheduling with LiveChat?

Integrating Acuity Scheduling with LiveChat allows you to perform various tasks, including:

  • Send a personalized welcome message via LiveChat after booking an appointment.
  • Automatically update LiveChat agent status based on scheduled appointments.
  • Create LiveChat tickets for no-shows or cancelled appointments.
  • Send appointment reminders via LiveChat to reduce no-shows.
  • Gather feedback via LiveChat after an appointment concludes.

Can I use JavaScript to enhance my Acuity Scheduling automations?

Yes! Latenode allows you to use JavaScript code blocks within your workflows for highly customized Acuity Scheduling interactions.

Are there any limitations to the Acuity Scheduling and LiveChat integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Historical LiveChat data prior to integration cannot be automatically accessed.
  • Complex conditional logic might require JavaScript knowledge.
  • The integration is dependent on the Acuity Scheduling and LiveChat API availability.

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