How to connect Acuity Scheduling and WhatsApp Business Cloud
Create a New Scenario to Connect Acuity Scheduling and WhatsApp Business Cloud
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Acuity Scheduling, triggered by another scenario, or executed manually (for testing purposes). In most cases, Acuity Scheduling or WhatsApp Business Cloud will be your first step. To do this, click "Choose an app," find Acuity Scheduling or WhatsApp Business Cloud, and select the appropriate trigger to start the scenario.

Add the Acuity Scheduling Node
Select the Acuity Scheduling node from the app selection panel on the right.


Acuity Scheduling

Configure the Acuity Scheduling
Click on the Acuity Scheduling node to configure it. You can modify the Acuity Scheduling URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the WhatsApp Business Cloud Node
Next, click the plus (+) icon on the Acuity Scheduling node, select WhatsApp Business Cloud from the list of available apps, and choose the action you need from the list of nodes within WhatsApp Business Cloud.


Acuity Scheduling
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WhatsApp Business Cloud


Authenticate WhatsApp Business Cloud
Now, click the WhatsApp Business Cloud node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your WhatsApp Business Cloud settings. Authentication allows you to use WhatsApp Business Cloud through Latenode.
Configure the Acuity Scheduling and WhatsApp Business Cloud Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Acuity Scheduling and WhatsApp Business Cloud Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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AI Anthropic Claude 3
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WhatsApp Business Cloud
Trigger on Webhook
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Acuity Scheduling
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Webhook response


Save and Activate the Scenario
After configuring Acuity Scheduling, WhatsApp Business Cloud, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Acuity Scheduling and WhatsApp Business Cloud integration works as expected. Depending on your setup, data should flow between Acuity Scheduling and WhatsApp Business Cloud (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Acuity Scheduling and WhatsApp Business Cloud
Acuity Scheduling + WhatsApp Business Cloud + Google Calendar: When a new appointment is created in Acuity Scheduling, a personalized WhatsApp message is sent to the client as a reminder. Simultaneously, the appointment is added to Google Calendar to block off the time.
WhatsApp Business Cloud + Acuity Scheduling + Stripe: Upon receiving a WhatsApp inquiry, a template message offers immediate scheduling. If the client schedules an appointment, a payment intent is created in Stripe for the service and after payment confirmation, the appointment is finalized.
Acuity Scheduling and WhatsApp Business Cloud integration alternatives

About Acuity Scheduling
Automate appointment scheduling with Acuity inside Latenode. Sync appointments to calendars, send reminders, and update CRMs automatically. Ditch manual data entry and build custom workflows using Latenode’s visual editor and API-first design. Scale your scheduling processes without code or per-step pricing limits.
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About WhatsApp Business Cloud
Use WhatsApp Business Cloud in Latenode for automated messaging workflows. Send personalized updates, order confirmations, or support replies. Integrate it with your CRM, e-commerce platform, or database. Automate routing and customize messages with Latenode's visual editor and JavaScript support for flexible, scalable communication.
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FAQ Acuity Scheduling and WhatsApp Business Cloud
How can I connect my Acuity Scheduling account to WhatsApp Business Cloud using Latenode?
To connect your Acuity Scheduling account to WhatsApp Business Cloud on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Acuity Scheduling and click on "Connect".
- Authenticate your Acuity Scheduling and WhatsApp Business Cloud accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I send appointment reminders via WhatsApp using Acuity Scheduling and WhatsApp Business Cloud integration?
Yes, you can! Latenode enables automated reminders, reducing no-shows. Use advanced logic to personalize messages or reschedule missed appointments.
What types of tasks can I perform by integrating Acuity Scheduling with WhatsApp Business Cloud?
Integrating Acuity Scheduling with WhatsApp Business Cloud allows you to perform various tasks, including:
- Send appointment confirmations via WhatsApp immediately after scheduling.
- Notify staff via WhatsApp of new appointment bookings.
- Send follow-up messages after appointments for feedback.
- Automatically update contact information in WhatsApp from Acuity.
- Cancel/reschedule appointments via WhatsApp with dynamic links.
How do I handle time zone differences between Acuity Scheduling and WhatsApp Business Cloud?
Latenode’s data transformation features automatically handle time zone conversions, ensuring accurate appointment reminders and notifications across regions.
Are there any limitations to the Acuity Scheduling and WhatsApp Business Cloud integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Message delivery depends on WhatsApp Business Cloud's policies.
- Complex workflows may require JavaScript for advanced customization.
- Integration is limited by the Acuity Scheduling and WhatsApp Business Cloud API capabilities.