Acuity Scheduling and Zoho Desk Integration

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Automatically create or update Zoho Desk tickets from Acuity Scheduling appointments. Latenode's visual editor and affordable pricing let you deeply customize your support workflows and scale affordably as your business grows.

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Acuity Scheduling

Zoho Desk

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Acuity Scheduling and Zoho Desk

Create a New Scenario to Connect Acuity Scheduling and Zoho Desk

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Acuity Scheduling, triggered by another scenario, or executed manually (for testing purposes). In most cases, Acuity Scheduling or Zoho Desk will be your first step. To do this, click "Choose an app," find Acuity Scheduling or Zoho Desk, and select the appropriate trigger to start the scenario.

Add the Acuity Scheduling Node

Select the Acuity Scheduling node from the app selection panel on the right.

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Configure the Acuity Scheduling

Click on the Acuity Scheduling node to configure it. You can modify the Acuity Scheduling URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Connect Acuity Scheduling

Sign In

Run node once

Add the Zoho Desk Node

Next, click the plus (+) icon on the Acuity Scheduling node, select Zoho Desk from the list of available apps, and choose the action you need from the list of nodes within Zoho Desk.

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Zoho Desk

Authenticate Zoho Desk

Now, click the Zoho Desk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Zoho Desk settings. Authentication allows you to use Zoho Desk through Latenode.

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Connect Zoho Desk

Sign In

Run node once

Configure the Acuity Scheduling and Zoho Desk Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Zoho Desk Oauth 2.0

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The action ID

Run node once

Set Up the Acuity Scheduling and Zoho Desk Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring Acuity Scheduling, Zoho Desk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the Acuity Scheduling and Zoho Desk integration works as expected. Depending on your setup, data should flow between Acuity Scheduling and Zoho Desk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Acuity Scheduling and Zoho Desk

Acuity Scheduling + Google Sheets + Zoho Desk: When a new appointment is booked in Acuity Scheduling, the appointment details and client information are added as a new row to a Google Sheet. Then, a contact is created in Zoho Desk using the client information from Acuity.

Zoho Desk + Acuity Scheduling + Slack: When a new ticket is created in Zoho Desk, the system checks if it requires immediate consultation. If so, an appointment is created in Acuity Scheduling, and a Slack message is sent to the agent with the details.

Acuity Scheduling and Zoho Desk integration alternatives

About Acuity Scheduling

Automate appointment scheduling with Acuity inside Latenode. Sync appointments to calendars, send reminders, and update CRMs automatically. Ditch manual data entry and build custom workflows using Latenode’s visual editor and API-first design. Scale your scheduling processes without code or per-step pricing limits.

About Zoho Desk

Integrate Zoho Desk with Latenode to automate support workflows. Automatically create tickets from specific events, update customer data across systems, or trigger custom actions based on ticket status. Use Latenode's visual editor and no-code tools to streamline processes and improve response times, scaling your support operations without code.

See how Latenode works

FAQ Acuity Scheduling and Zoho Desk

How can I connect my Acuity Scheduling account to Zoho Desk using Latenode?

To connect your Acuity Scheduling account to Zoho Desk on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Acuity Scheduling and click on "Connect".
  • Authenticate your Acuity Scheduling and Zoho Desk accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I automatically create Zoho Desk tickets from new Acuity appointments?

Yes, you can! Latenode's visual editor makes this simple, instantly creating support tickets to streamline your client communication. Handle inquiries faster and more efficiently.

What types of tasks can I perform by integrating Acuity Scheduling with Zoho Desk?

Integrating Acuity Scheduling with Zoho Desk allows you to perform various tasks, including:

  • Create a new Zoho Desk ticket when a new Acuity Scheduling appointment is booked.
  • Update a Zoho Desk ticket when an Acuity Scheduling appointment is rescheduled.
  • Send appointment details from Acuity Scheduling to Zoho Desk as a comment.
  • Close Zoho Desk tickets automatically when associated appointments are canceled.
  • Sync contact information between Acuity Scheduling and Zoho Desk.

How do I handle errors when integrating Acuity Scheduling on Latenode?

Latenode provides detailed error logs and built-in debugging tools, ensuring that you can quickly identify and resolve issues in your integration flows.

Are there any limitations to the Acuity Scheduling and Zoho Desk integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Complex data transformations might require JavaScript coding within Latenode.
  • Real-time data synchronization is subject to API rate limits of both Acuity Scheduling and Zoho Desk.
  • Custom field mapping beyond standard fields may need manual configuration.

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