How to connect AI Agent and Atera
Create a New Scenario to Connect AI Agent and Atera
In the workspace, click the βCreate New Scenarioβ button.

Add the First Step
Add the first node β a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a AI Agent, triggered by another scenario, or executed manually (for testing purposes). In most cases, AI Agent or Atera will be your first step. To do this, click "Choose an app," find AI Agent or Atera, and select the appropriate trigger to start the scenario.

Add the AI Agent Node
Select the AI Agent node from the app selection panel on the right.

AI Agent
Configure the AI Agent
Click on the AI Agent node to configure it. You can modify the AI Agent URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Atera Node
Next, click the plus (+) icon on the AI Agent node, select Atera from the list of available apps, and choose the action you need from the list of nodes within Atera.

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Authenticate Atera
Now, click the Atera node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Atera settings. Authentication allows you to use Atera through Latenode.
Configure the AI Agent and Atera Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the AI Agent and Atera Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that donβt require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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AI Anthropic Claude 3
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Atera
Trigger on Webhook
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Webhook response

Save and Activate the Scenario
After configuring AI Agent, Atera, and any additional nodes, donβt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking βRun onceβ and triggering an event to check if the AI Agent and Atera integration works as expected. Depending on your setup, data should flow between AI Agent and Atera (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect AI Agent and Atera
Atera + AI Agent + Slack: When a new or updated ticket appears in Atera, the AI Agent summarizes the ticket details and extracts the urgency. This summary and urgency level are then posted to a dedicated Slack channel.
Atera + AI Agent + Microsoft Teams: When a new or updated contact appears in Atera, the AI Agent drafts a response based on the contact's information. This draft is then posted to a Microsoft Teams channel for approval.
AI Agent and Atera integration alternatives
About AI Agent
Use AI Agent in Latenode to automate content creation, data analysis, or customer support. Configure agents with prompts, then integrate them into workflows. Unlike standalone solutions, Latenode lets you connect AI to any app, scale automatically, and customize with code where needed.
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About Atera
Use Atera with Latenode to automate IT support tasks. Trigger workflows on alerts, automatically create tickets, or update asset info. Integrate Atera's monitoring data with other apps for deeper insights and faster issue resolution. Customize rules and actions using Latenode's visual editor or JavaScript for precise automation.
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See how Latenode works
FAQ AI Agent and Atera
How can I connect my AI Agent account to Atera using Latenode?
To connect your AI Agent account to Atera on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select AI Agent and click on "Connect".
- Authenticate your AI Agent and Atera accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically summarize Atera tickets using AI Agent?
Yes, you can! Latenode's flexible workflow editor allows you to trigger AI Agent summaries on new Atera tickets, saving support teams valuable time and improving response speed.
What types of tasks can I perform by integrating AI Agent with Atera?
Integrating AI Agent with Atera allows you to perform various tasks, including:
- Automatically classify Atera tickets based on AI analysis of the description.
- Generate suggested solutions for Atera tickets using AI Agent's knowledge base.
- Create automated responses to common Atera support requests.
- Trigger AI Agent to analyze customer sentiment from Atera ticket feedback.
- Update Atera ticket status based on AI-driven resolution predictions.
How does Latenode handle AI Agent authentication securely?
Latenode uses secure credential storage and industry-standard encryption to protect your AI Agent API keys and Atera access tokens.
Are there any limitations to the AI Agent and Atera integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex AI Agent tasks might consume significant Latenode execution units.
- Atera's API rate limits may affect the frequency of data updates.
- Custom AI Agent models require proper configuration for optimal performance.