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How to connect AI Agent and Delighted
Create a New Scenario to Connect AI Agent and Delighted
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a AI Agent, triggered by another scenario, or executed manually (for testing purposes). In most cases, AI Agent or Delighted will be your first step. To do this, click "Choose an app," find AI Agent or Delighted, and select the appropriate trigger to start the scenario.
Add the AI Agent Node
Select the AI Agent node from the app selection panel on the right.
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Configure the AI Agent
Click on the AI Agent node to configure it. You can modify the AI Agent URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Delighted Node
Next, click the plus (+) icon on the AI Agent node, select Delighted from the list of available apps, and choose the action you need from the list of nodes within Delighted.
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Authenticate Delighted
Now, click the Delighted node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Delighted settings. Authentication allows you to use Delighted through Latenode.
Configure the AI Agent and Delighted Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the AI Agent and Delighted Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Delighted
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Trigger on Webhook
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Save and Activate the Scenario
After configuring AI Agent, Delighted, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the AI Agent and Delighted integration works as expected. Depending on your setup, data should flow between AI Agent and Delighted (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect AI Agent and Delighted
Delighted + AI Agent + Slack: When a new response is received in Delighted, the AI Agent analyzes the sentiment of the feedback. If the sentiment is negative, a message is sent to a designated Slack channel to alert the team.
Delighted + AI Agent + Zendesk: When a new response is received in Delighted, the AI Agent analyzes the customer feedback. If a very negative score is detected, a Zendesk ticket is created, summarizing the feedback for further action.
AI Agent and Delighted integration alternatives
About AI Agent
Use AI Agent in Latenode to automate content creation, data analysis, or customer support. Configure agents with prompts, then integrate them into workflows. Unlike standalone solutions, Latenode lets you connect AI to any app, scale automatically, and customize with code where needed.
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About Delighted
Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.
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See how Latenode works
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FAQ AI Agent and Delighted
How can I connect my AI Agent account to Delighted using Latenode?
To connect your AI Agent account to Delighted on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select AI Agent and click on "Connect".
- Authenticate your AI Agent and Delighted accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I analyze survey responses with AI and trigger follow-ups?
Yes, you can! Latenode's visual editor allows you to analyze Delighted feedback using AI Agent and trigger personalized follow-ups, improving customer engagement and satisfaction.
What types of tasks can I perform by integrating AI Agent with Delighted?
Integrating AI Agent with Delighted allows you to perform various tasks, including:
- Automatically tag and categorize customer feedback from Delighted surveys.
- Generate personalized responses to survey feedback using AI Agent.
- Summarize overall customer sentiment based on Delighted survey data.
- Trigger alerts based on negative feedback received through Delighted.
- Automatically update customer profiles based on AI-analyzed survey responses.
Can AI Agent create surveys based on Delighted customer data?
Yes! Using Latenode, AI Agent can analyze Delighted data to craft targeted surveys, ensuring relevant questions and better response rates through smarter automation.
Are there any limitations to the AI Agent and Delighted integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex AI Agent queries may consume significant Latenode execution units.
- The accuracy of AI-driven analysis depends on the quality of survey data.
- Rate limits imposed by Delighted may affect large-scale data processing.
