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AI agent that builds your workflows for you
Hundreds of apps to connect
Automatically summarize Freshdesk tickets and draft accurate responses with AI Agent using Latenode's visual editor. Improve agent productivity and resolution times with affordable, scalable AI-powered workflows.
Connect AI Agent and Freshdesk in minutes with Latenode.
Create AI Agent to Freshdesk workflow
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Create a New Scenario to Connect AI Agent and Freshdesk
In the workspace, click the βCreate New Scenarioβ button.
Add the First Step
Add the first node β a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a AI Agent, triggered by another scenario, or executed manually (for testing purposes). In most cases, AI Agent or Freshdesk will be your first step. To do this, click "Choose an app," find AI Agent or Freshdesk, and select the appropriate trigger to start the scenario.
Add the AI Agent Node
Select the AI Agent node from the app selection panel on the right.
AI Agent
Configure the AI Agent
Click on the AI Agent node to configure it. You can modify the AI Agent URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Freshdesk Node
Next, click the plus (+) icon on the AI Agent node, select Freshdesk from the list of available apps, and choose the action you need from the list of nodes within Freshdesk.
AI Agent
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Freshdesk
Authenticate Freshdesk
Now, click the Freshdesk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Freshdesk settings. Authentication allows you to use Freshdesk through Latenode.
Configure the AI Agent and Freshdesk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the AI Agent and Freshdesk Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Freshdesk
Trigger on Webhook
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AI Agent
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring AI Agent, Freshdesk, and any additional nodes, donβt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking βRun onceβ and triggering an event to check if the AI Agent and Freshdesk integration works as expected. Depending on your setup, data should flow between AI Agent and Freshdesk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Freshdesk + AI Agent + Slack: When a new ticket is created in Freshdesk, AI Agent summarizes the ticket's content. If the AI Agent identifies the ticket as urgent, a message is sent to a designated Slack channel.
Freshdesk + AI Agent + Gmail: When a new note is added to a ticket in Freshdesk, AI Agent drafts a personalized email reply based on the ticket's content and the new note. The draft email is then created in Gmail.
About AI Agent
Use AI Agent in Latenode to automate content creation, data analysis, or customer support. Configure agents with prompts, then integrate them into workflows. Unlike standalone solutions, Latenode lets you connect AI to any app, scale automatically, and customize with code where needed.
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About Freshdesk
Sync Freshdesk tickets with other apps in Latenode to automate support workflows. Update databases, trigger alerts, or generate reports based on ticket status, all without code. Connect Freshdesk to your CRM or marketing tools to close the loop on customer issues. Less manual work, more automation.
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How can I connect my AI Agent account to Freshdesk using Latenode?
To connect your AI Agent account to Freshdesk on Latenode, follow these steps:
Can I automatically tag Freshdesk tickets based on AI Agent analysis?
Yes, you can! Latenode's visual editor makes it easy to set up this automation, saving your support team time and ensuring consistent ticket categorization.
What types of tasks can I perform by integrating AI Agent with Freshdesk?
Integrating AI Agent with Freshdesk allows you to perform various tasks, including:
How does Latenode enhance AI Agent data for Freshdesk workflows?
Latenode allows enriching AI Agent insights with external data sources via APIs and JavaScript, creating highly customized Freshdesk actions.
Are there any limitations to the AI Agent and Freshdesk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: