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How to connect AI Agent and Intercom
Create a New Scenario to Connect AI Agent and Intercom
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a AI Agent, triggered by another scenario, or executed manually (for testing purposes). In most cases, AI Agent or Intercom will be your first step. To do this, click "Choose an app," find AI Agent or Intercom, and select the appropriate trigger to start the scenario.
Add the AI Agent Node
Select the AI Agent node from the app selection panel on the right.
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Configure the AI Agent
Click on the AI Agent node to configure it. You can modify the AI Agent URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Intercom Node
Next, click the plus (+) icon on the AI Agent node, select Intercom from the list of available apps, and choose the action you need from the list of nodes within Intercom.
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Authenticate Intercom
Now, click the Intercom node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Intercom settings. Authentication allows you to use Intercom through Latenode.
Configure the AI Agent and Intercom Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the AI Agent and Intercom Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook
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Save and Activate the Scenario
After configuring AI Agent, Intercom, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the AI Agent and Intercom integration works as expected. Depending on your setup, data should flow between AI Agent and Intercom (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect AI Agent and Intercom
Intercom + AI Agent + Slack: When a new conversation is started in Intercom, an AI Agent summarizes the conversation. The summary is then sent to a designated Slack channel for team review and follow-up.
Intercom + AI Agent + Google Sheets: When a new conversation is started in Intercom, an AI Agent analyzes the conversation to determine sentiment and key topics. This information is then logged as a new row in a Google Sheet.
AI Agent and Intercom integration alternatives
About AI Agent
Use AI Agent in Latenode to automate content creation, data analysis, or customer support. Configure agents with prompts, then integrate them into workflows. Unlike standalone solutions, Latenode lets you connect AI to any app, scale automatically, and customize with code where needed.
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About Intercom
Integrate Intercom with Latenode to automate customer support and engagement. Trigger workflows based on Intercom events to update CRMs, send personalized emails, or escalate issues. Latenode’s visual editor and flexible logic let you build custom support automation that adapts to your business needs, without complex coding or per-step fees.
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See how Latenode works
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FAQ AI Agent and Intercom
How can I connect my AI Agent account to Intercom using Latenode?
To connect your AI Agent account to Intercom on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select AI Agent and click on "Connect".
- Authenticate your AI Agent and Intercom accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically tag conversations based on AI Agent sentiment analysis?
Yes, you can! Latenode allows you to use AI Agent to analyze Intercom conversations and automatically apply tags, improving organization and reporting. No code required!
What types of tasks can I perform by integrating AI Agent with Intercom?
Integrating AI Agent with Intercom allows you to perform various tasks, including:
- Automatically summarize Intercom conversations using AI.
- Route conversations to the appropriate team based on AI Agent analysis.
- Generate personalized responses to Intercom inquiries with AI assistance.
- Detect urgent issues in Intercom conversations using AI-powered sentiment analysis.
- Update contact properties in Intercom based on AI Agent data insights.
How does Latenode handle AI Agent data security and privacy?
Latenode uses secure connections and encryption to protect your data. You control data access and comply with regulations.
Are there any limitations to the AI Agent and Intercom integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Rate limits of the AI Agent and Intercom APIs may impact performance.
- Complex AI Agent models might require significant processing time.
- Custom JavaScript code might be needed for advanced data transformations.
