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How to connect AI Agent and LiveChat
Create a New Scenario to Connect AI Agent and LiveChat
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a AI Agent, triggered by another scenario, or executed manually (for testing purposes). In most cases, AI Agent or LiveChat will be your first step. To do this, click "Choose an app," find AI Agent or LiveChat, and select the appropriate trigger to start the scenario.
Add the AI Agent Node
Select the AI Agent node from the app selection panel on the right.
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Configure the AI Agent
Click on the AI Agent node to configure it. You can modify the AI Agent URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the LiveChat Node
Next, click the plus (+) icon on the AI Agent node, select LiveChat from the list of available apps, and choose the action you need from the list of nodes within LiveChat.
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Authenticate LiveChat
Now, click the LiveChat node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your LiveChat settings. Authentication allows you to use LiveChat through Latenode.
Configure the AI Agent and LiveChat Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the AI Agent and LiveChat Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario
After configuring AI Agent, LiveChat, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the AI Agent and LiveChat integration works as expected. Depending on your setup, data should flow between AI Agent and LiveChat (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect AI Agent and LiveChat
LiveChat + AI Agent + Slack: When a LiveChat chat is deactivated, an AI Agent summarizes the conversation. This summary is then sent to a designated Slack channel for team review and follow-up.
LiveChat + AI Agent + Zendesk: When a new chat is initiated in LiveChat, an AI Agent classifies the support request based on the chat content. A Zendesk ticket is then created, pre-populated with the classification and chat details, to streamline support workflows.
AI Agent and LiveChat integration alternatives
About AI Agent
Use AI Agent in Latenode to automate content creation, data analysis, or customer support. Configure agents with prompts, then integrate them into workflows. Unlike standalone solutions, Latenode lets you connect AI to any app, scale automatically, and customize with code where needed.
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About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
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See how Latenode works
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FAQ AI Agent and LiveChat
How can I connect my AI Agent account to LiveChat using Latenode?
To connect your AI Agent account to LiveChat on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select AI Agent and click on "Connect".
- Authenticate your AI Agent and LiveChat accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically summarize LiveChat conversations using AI Agent?
Yes, you can! Latenode allows you to trigger AI Agent to summarize chats as soon as they end. Save time and effort with automated summaries, all without coding.
What types of tasks can I perform by integrating AI Agent with LiveChat?
Integrating AI Agent with LiveChat allows you to perform various tasks, including:
- Automatically tagging conversations based on sentiment analysis.
- Generating personalized greetings for returning LiveChat customers.
- Providing instant answers to frequently asked questions via AI.
- Escalating complex issues to human agents based on AI analysis.
- Creating summaries of chats and storing them in a database.
How accurate is AI Agent's sentiment analysis in Latenode workflows?
AI Agent’s sentiment analysis is highly accurate and can be further fine-tuned within Latenode using custom prompts for optimal results.
Are there any limitations to the AI Agent and LiveChat integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Rate limits of AI Agent and LiveChat APIs may affect high-volume workflows.
- Complex AI Agent prompt engineering requires familiarity with AI concepts.
- Data privacy regulations should be considered when processing sensitive chat data.
