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Connect AI Agent to WhatsApp Business Cloud for automated customer support. Latenode’s visual editor simplifies setup, while affordable execution-based pricing makes intelligent, conversational bots accessible. Scale personalized messaging easily using JavaScript.
Connect AI Agent and WhatsApp Business Cloud in minutes with Latenode.
Create AI Agent to WhatsApp Business Cloud workflow
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Swap Apps
AI Agent
WhatsApp Business Cloud
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Create a New Scenario to Connect AI Agent and WhatsApp Business Cloud
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a AI Agent, triggered by another scenario, or executed manually (for testing purposes). In most cases, AI Agent or WhatsApp Business Cloud will be your first step. To do this, click "Choose an app," find AI Agent or WhatsApp Business Cloud, and select the appropriate trigger to start the scenario.
Add the AI Agent Node
Select the AI Agent node from the app selection panel on the right.
AI Agent
Configure the AI Agent
Click on the AI Agent node to configure it. You can modify the AI Agent URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the WhatsApp Business Cloud Node
Next, click the plus (+) icon on the AI Agent node, select WhatsApp Business Cloud from the list of available apps, and choose the action you need from the list of nodes within WhatsApp Business Cloud.
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WhatsApp Business Cloud
Authenticate WhatsApp Business Cloud
Now, click the WhatsApp Business Cloud node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your WhatsApp Business Cloud settings. Authentication allows you to use WhatsApp Business Cloud through Latenode.
Configure the AI Agent and WhatsApp Business Cloud Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the AI Agent and WhatsApp Business Cloud Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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WhatsApp Business Cloud
Trigger on Webhook
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AI Agent
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring AI Agent, WhatsApp Business Cloud, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the AI Agent and WhatsApp Business Cloud integration works as expected. Depending on your setup, data should flow between AI Agent and WhatsApp Business Cloud (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
WhatsApp Business Cloud + AI Agent + Google Sheets: When a new message is received in WhatsApp Business Cloud, the AI Agent summarizes the message. The summary is then added as a new row in a Google Sheet for analysis.
WhatsApp Business Cloud + AI Agent + Zendesk: When a new message is received in WhatsApp Business Cloud, the AI Agent attempts to answer the inquiry. If the AI Agent cannot resolve the issue, a new Zendesk ticket is created. A summary of the conversation is added as a comment to the ticket.
About AI Agent
Use AI Agent in Latenode to automate content creation, data analysis, or customer support. Configure agents with prompts, then integrate them into workflows. Unlike standalone solutions, Latenode lets you connect AI to any app, scale automatically, and customize with code where needed.
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About WhatsApp Business Cloud
Use WhatsApp Business Cloud in Latenode for automated messaging workflows. Send personalized updates, order confirmations, or support replies. Integrate it with your CRM, e-commerce platform, or database. Automate routing and customize messages with Latenode's visual editor and JavaScript support for flexible, scalable communication.
Related categories
How can I connect my AI Agent account to WhatsApp Business Cloud using Latenode?
To connect your AI Agent account to WhatsApp Business Cloud on Latenode, follow these steps:
Can I automatically answer customer queries using AI and WhatsApp?
Yes, you can! Latenode allows seamless data transfer. Use AI Agent to parse queries and WhatsApp Business Cloud to send instant personalized responses, improving customer satisfaction.
What types of tasks can I perform by integrating AI Agent with WhatsApp Business Cloud?
Integrating AI Agent with WhatsApp Business Cloud allows you to perform various tasks, including:
How easily can I customize AI Agent prompts in Latenode?
Latenode provides a no-code prompt editor. Refine your AI Agent responses with intuitive tools or even inject custom JavaScript for advanced control.
Are there any limitations to the AI Agent and WhatsApp Business Cloud integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: