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Automatically analyze Zoho Desk tickets with AI Agent for sentiment and topic, then tag and route them using Latenode’s visual editor. Use custom AI models and JavaScript for advanced routing logic and save with affordable execution-based pricing.
Connect AI Agent and Zoho Desk in minutes with Latenode.
Create AI Agent to Zoho Desk workflow
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Create a New Scenario to Connect AI Agent and Zoho Desk
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a AI Agent, triggered by another scenario, or executed manually (for testing purposes). In most cases, AI Agent or Zoho Desk will be your first step. To do this, click "Choose an app," find AI Agent or Zoho Desk, and select the appropriate trigger to start the scenario.
Add the AI Agent Node
Select the AI Agent node from the app selection panel on the right.
AI Agent
Configure the AI Agent
Click on the AI Agent node to configure it. You can modify the AI Agent URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Zoho Desk Node
Next, click the plus (+) icon on the AI Agent node, select Zoho Desk from the list of available apps, and choose the action you need from the list of nodes within Zoho Desk.
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Zoho Desk
Authenticate Zoho Desk
Now, click the Zoho Desk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Zoho Desk settings. Authentication allows you to use Zoho Desk through Latenode.
Configure the AI Agent and Zoho Desk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the AI Agent and Zoho Desk Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Zoho Desk
Trigger on Webhook
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AI Agent
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring AI Agent, Zoho Desk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the AI Agent and Zoho Desk integration works as expected. Depending on your setup, data should flow between AI Agent and Zoho Desk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Zoho Desk + AI Agent + Slack: When a new ticket is created in Zoho Desk, AI Agent summarizes the ticket details. This summary is then posted to a dedicated Slack channel for quick overview.
Zoho Desk + AI Agent + Gmail: When a new ticket is created in Zoho Desk, AI Agent analyzes the sentiment of the ticket description. If the sentiment is negative and indicates urgency, an email is sent to managers via Gmail.
About AI Agent
Use AI Agent in Latenode to automate content creation, data analysis, or customer support. Configure agents with prompts, then integrate them into workflows. Unlike standalone solutions, Latenode lets you connect AI to any app, scale automatically, and customize with code where needed.
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About Zoho Desk
Integrate Zoho Desk with Latenode to automate support workflows. Automatically create tickets from specific events, update customer data across systems, or trigger custom actions based on ticket status. Use Latenode's visual editor and no-code tools to streamline processes and improve response times, scaling your support operations without code.
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How can I connect my AI Agent account to Zoho Desk using Latenode?
To connect your AI Agent account to Zoho Desk on Latenode, follow these steps:
Can I automatically summarize Zoho Desk tickets using AI Agent?
Yes, you can! Latenode's visual editor makes it easy to trigger AI Agent to summarize new or updated Zoho Desk tickets, improving agent efficiency.
What types of tasks can I perform by integrating AI Agent with Zoho Desk?
Integrating AI Agent with Zoho Desk allows you to perform various tasks, including:
What types of AI Agent models are usable in Latenode?
Latenode supports various AI Agent models, including OpenAI, Google AI, and local models, enabling flexible, scalable AI workflows.
Are there any limitations to the AI Agent and Zoho Desk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: