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How to connect AI GPT Router and LiveChat
Create a New Scenario to Connect AI GPT Router and LiveChat
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a AI GPT Router, triggered by another scenario, or executed manually (for testing purposes). In most cases, AI GPT Router or LiveChat will be your first step. To do this, click "Choose an app," find AI GPT Router or LiveChat, and select the appropriate trigger to start the scenario.
Add the AI GPT Router Node
Select the AI GPT Router node from the app selection panel on the right.
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Configure the AI GPT Router
Click on the AI GPT Router node to configure it. You can modify the AI GPT Router URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the LiveChat Node
Next, click the plus (+) icon on the AI GPT Router node, select LiveChat from the list of available apps, and choose the action you need from the list of nodes within LiveChat.
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Authenticate LiveChat
Now, click the LiveChat node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your LiveChat settings. Authentication allows you to use LiveChat through Latenode.
Configure the AI GPT Router and LiveChat Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the AI GPT Router and LiveChat Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario
After configuring AI GPT Router, LiveChat, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the AI GPT Router and LiveChat integration works as expected. Depending on your setup, data should flow between AI GPT Router and LiveChat (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect AI GPT Router and LiveChat
LiveChat + AI GPT Router + Slack: When a new chat is initiated in LiveChat, the AI GPT Router analyzes the chat content to determine urgency. If deemed urgent, a message is sent to a specific Slack channel.
LiveChat + AI GPT Router + Zendesk: When a chat is deactivated in LiveChat, the AI GPT Router generates a summary of the conversation. A new ticket is then created in Zendesk, including the conversation summary.
AI GPT Router and LiveChat integration alternatives
About AI GPT Router
Use AI GPT Router in Latenode to intelligently route and process text. Automate content summarization, sentiment analysis, or language translation based on custom criteria. Chain AI tasks with no-code tools, APIs, and file parsing nodes. Scale complex AI workflows easily with prompt-driven logic and affordable, execution-based pricing.
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About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
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FAQ AI GPT Router and LiveChat
How can I connect my AI GPT Router account to LiveChat using Latenode?
To connect your AI GPT Router account to LiveChat on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select AI GPT Router and click on "Connect".
- Authenticate your AI GPT Router and LiveChat accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically summarize LiveChat conversations using AI?
Yes, you can! Latenode lets you trigger AI GPT Router from new LiveChat transcripts for instant summaries. Save time and improve agent efficiency with automated insights.
What types of tasks can I perform by integrating AI GPT Router with LiveChat?
Integrating AI GPT Router with LiveChat allows you to perform various tasks, including:
- Automatically classify incoming chat messages by topic.
- Generate personalized welcome messages based on user data.
- Translate chat messages in real-time for multilingual support.
- Create knowledge base articles from resolved customer queries.
- Route chats to the appropriate agent based on AI analysis.
Can I use custom prompts with AI GPT Router inside Latenode?
Yes, Latenode's flexibility allows you to define precise AI prompts for nuanced LiveChat interactions, tailoring the AI's responses and actions.
Are there any limitations to the AI GPT Router and LiveChat integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Rate limits of both AI GPT Router and LiveChat apply.
- Complex workflows may require JavaScript for advanced logic.
- AI response quality depends on the prompt's clarity.
