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Automatically extract support ticket data from emails using Airparser and seamlessly create or update tickets in Atera. Latenode's visual editor and affordable execution-based pricing make complex workflows simpler and more cost-effective, even at scale.
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Create a New Scenario to Connect Airparser and Atera
In the workspace, click the โCreate New Scenarioโ button.
Add the First Step
Add the first node โ a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Airparser, triggered by another scenario, or executed manually (for testing purposes). In most cases, Airparser or Atera will be your first step. To do this, click "Choose an app," find Airparser or Atera, and select the appropriate trigger to start the scenario.
Add the Airparser Node
Select the Airparser node from the app selection panel on the right.
Airparser
Configure the Airparser
Click on the Airparser node to configure it. You can modify the Airparser URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Atera Node
Next, click the plus (+) icon on the Airparser node, select Atera from the list of available apps, and choose the action you need from the list of nodes within Atera.
Airparser
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Atera
Authenticate Atera
Now, click the Atera node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Atera settings. Authentication allows you to use Atera through Latenode.
Configure the Airparser and Atera Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Airparser and Atera Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Atera
Trigger on Webhook
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Airparser
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Airparser, Atera, and any additional nodes, donโt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking โRun onceโ and triggering an event to check if the Airparser and Atera integration works as expected. Depending on your setup, data should flow between Airparser and Atera (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Airparser + Atera + Slack: When Airparser uploads a new log document, it triggers the creation of a new ticket in Atera. Subsequently, a notification is sent via Slack to the IT support team to inform them about the new ticket.
Atera + Airparser + Email: When an Atera customer is updated, the integration retrieves a specified document from Airparser and sends it via email to stakeholders for review. This ensures stakeholders are promptly informed of relevant document updates related to Atera customers.
About Airparser
Airparser in Latenode extracts data from PDFs, emails, and documents. Automate data entry by feeding parsed content directly into your CRM or database. Use Latenode's logic functions to validate or transform data, then trigger actions like sending notifications or updating records. Scale document processing without complex code.
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About Atera
Use Atera with Latenode to automate IT support tasks. Trigger workflows on alerts, automatically create tickets, or update asset info. Integrate Atera's monitoring data with other apps for deeper insights and faster issue resolution. Customize rules and actions using Latenode's visual editor or JavaScript for precise automation.
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How can I connect my Airparser account to Atera using Latenode?
To connect your Airparser account to Atera on Latenode, follow these steps:
Can I automatically create Atera tickets from parsed Airparser data?
Yes, you can! Latenode allows you to automate ticket creation based on parsed data, streamlining your support workflow and ensuring rapid response times with custom logic.
What types of tasks can I perform by integrating Airparser with Atera?
Integrating Airparser with Atera allows you to perform various tasks, including:
What Airparser document types can Latenode process for Atera integrations?
Latenode's Airparser integration supports PDFs, spreadsheets, and text files, enabling versatile data extraction for Atera automations using advanced parsing techniques.
Are there any limitations to the Airparser and Atera integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: