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How to connect AITable and LiveChat
Create a New Scenario to Connect AITable and LiveChat
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a AITable, triggered by another scenario, or executed manually (for testing purposes). In most cases, AITable or LiveChat will be your first step. To do this, click "Choose an app," find AITable or LiveChat, and select the appropriate trigger to start the scenario.
Add the AITable Node
Select the AITable node from the app selection panel on the right.
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Add the LiveChat Node
Next, click the plus (+) icon on the AITable node, select LiveChat from the list of available apps, and choose the action you need from the list of nodes within LiveChat.
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Authenticate LiveChat
Now, click the LiveChat node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your LiveChat settings. Authentication allows you to use LiveChat through Latenode.
Configure the AITable and LiveChat Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the AITable and LiveChat Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario
After configuring AITable, LiveChat, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the AITable and LiveChat integration works as expected. Depending on your setup, data should flow between AITable and LiveChat (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect AITable and LiveChat
LiveChat + AITable + Slack: When a customer expresses interest via LiveChat (Incoming Chat), a new record is created in AITable to track the interaction. A notification is sent to a designated Slack channel to alert the sales team of the new lead.
LiveChat + AITable + Gmail: At the end of each day (or specified interval – not directly supported, requires external scheduling), the flow summarizes resolved LiveChat conversations and adds the summary to a new record in AITable. A daily report containing this summary is then emailed to the support manager.
AITable and LiveChat integration alternatives
About AITable
Manage project data in AITable and sync it with Latenode for powerful automation. Update databases, trigger notifications, or generate reports based on AITable changes. Latenode adds logic and integrations, creating workflows that AITable alone can't provide. Scale custom apps with ease, paying only for execution time.
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About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
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See how Latenode works
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FAQ AITable and LiveChat
How can I connect my AITable account to LiveChat using Latenode?
To connect your AITable account to LiveChat on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select AITable and click on "Connect".
- Authenticate your AITable and LiveChat accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically update AITable with new LiveChat transcripts?
Yes, you can! Latenode lets you create workflows that automatically update AITable with new LiveChat transcripts, enabling powerful reporting and analysis. No coding is required!
What types of tasks can I perform by integrating AITable with LiveChat?
Integrating AITable with LiveChat allows you to perform various tasks, including:
- Create new AITable records from new LiveChat conversations.
- Update AITable records when LiveChat tickets are resolved.
- Send automated LiveChat messages based on AITable data changes.
- Trigger follow-up tasks in AITable after LiveChat interactions.
- Aggregate customer feedback from LiveChat into AITable for analysis.
How can I use AI with my AITable data inside Latenode?
Latenode allows you to use AI steps to enrich your AITable data. For example, you can summarize customer sentiment from LiveChat transcripts.
Are there any limitations to the AITable and LiveChat integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Rate limits imposed by AITable and LiveChat APIs may affect performance.
- Complex data transformations might require custom JavaScript code.
- Real-time updates depend on the polling interval configured in the workflow.
