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How to connect Amazon SNS and Delighted
Create a New Scenario to Connect Amazon SNS and Delighted
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Amazon SNS, triggered by another scenario, or executed manually (for testing purposes). In most cases, Amazon SNS or Delighted will be your first step. To do this, click "Choose an app," find Amazon SNS or Delighted, and select the appropriate trigger to start the scenario.
Add the Amazon SNS Node
Select the Amazon SNS node from the app selection panel on the right.
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Configure the Amazon SNS
Click on the Amazon SNS node to configure it. You can modify the Amazon SNS URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Delighted Node
Next, click the plus (+) icon on the Amazon SNS node, select Delighted from the list of available apps, and choose the action you need from the list of nodes within Delighted.
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Authenticate Delighted
Now, click the Delighted node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Delighted settings. Authentication allows you to use Delighted through Latenode.
Configure the Amazon SNS and Delighted Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Amazon SNS and Delighted Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario
After configuring Amazon SNS, Delighted, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Amazon SNS and Delighted integration works as expected. Depending on your setup, data should flow between Amazon SNS and Delighted (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Amazon SNS and Delighted
Delighted + Slack: When a new negative response is received in Delighted, a notification is sent to a designated Slack channel to alert the team of potential issues.
Delighted + Amazon SNS + Zendesk: When a new response is received in Delighted, the feedback is sent to Amazon SNS. If the response is negative, a ticket is created in Zendesk.
Amazon SNS and Delighted integration alternatives
About Amazon SNS
Use Amazon SNS in Latenode to build automated notification systems. Trigger SMS, email, or push notifications based on events in your workflows. Centralize alerts across apps and avoid missing critical updates. Combine with Latenode's no-code tools and JavaScript for customized routing and content based on real-time data.
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About Delighted
Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.
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See how Latenode works
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FAQ Amazon SNS and Delighted
How can I connect my Amazon SNS account to Delighted using Latenode?
To connect your Amazon SNS account to Delighted on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Amazon SNS and click on "Connect".
- Authenticate your Amazon SNS and Delighted accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I trigger surveys based on SNS alerts?
Yes, you can! Latenode’s flexible logic allows triggering Delighted surveys upon receiving specific Amazon SNS notifications, ensuring timely feedback collection and improved customer insights.
What types of tasks can I perform by integrating Amazon SNS with Delighted?
Integrating Amazon SNS with Delighted allows you to perform various tasks, including:
- Send Delighted surveys when critical events are published to Amazon SNS.
- Update customer profiles in Delighted based on SNS message attributes.
- Trigger internal notifications based on survey responses via SNS.
- Analyze survey feedback trends in real-time based on SNS data.
- Automate follow-up actions based on survey scores using SNS alerts.
What data transformations are possible for SNS messages?
Latenode provides JavaScript and AI blocks to parse and transform SNS message content before sending it to Delighted.
Are there any limitations to the Amazon SNS and Delighted integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex data transformations may require advanced JavaScript knowledge.
- Survey delivery rates are subject to Delighted's API limits.
- Message size limits apply based on Amazon SNS constraints.
