Atera and Basin Integration

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Automatically create Atera tickets from Basin form submissions. Latenode's visual editor and JavaScript nodes provide easy data transformation and custom routing, scaling your support workflows affordably.

Swap Apps

Atera

Basin

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Atera and Basin

Create a New Scenario to Connect Atera and Basin

In the workspace, click the β€œCreate New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Atera, triggered by another scenario, or executed manually (for testing purposes). In most cases, Atera or Basin will be your first step. To do this, click "Choose an app," find Atera or Basin, and select the appropriate trigger to start the scenario.

Add the Atera Node

Select the Atera node from the app selection panel on the right.

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Atera

Configure the Atera

Click on the Atera node to configure it. You can modify the Atera URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Connect Atera

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Run node once

Add the Basin Node

Next, click the plus (+) icon on the Atera node, select Basin from the list of available apps, and choose the action you need from the list of nodes within Basin.

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Authenticate Basin

Now, click the Basin node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Basin settings. Authentication allows you to use Basin through Latenode.

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Run node once

Configure the Atera and Basin Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Run node once

Set Up the Atera and Basin Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring Atera, Basin, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking β€œRun once” and triggering an event to check if the Atera and Basin integration works as expected. Depending on your setup, data should flow between Atera and Basin (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Atera and Basin

Basin + Atera + Slack: When a new form is submitted on Basin, retrieve customer information from Atera using contact details from the form. Then, send a notification to a Slack channel with the form submission details and the associated customer information from Atera.

Basin + Google Sheets + Atera: Upon a new form submission in Basin, save the submission data to a new row in a Google Sheet. Then, create or update a corresponding customer record in Atera using the information from the form submission.

Atera and Basin integration alternatives

About Atera

Use Atera with Latenode to automate IT support tasks. Trigger workflows on alerts, automatically create tickets, or update asset info. Integrate Atera's monitoring data with other apps for deeper insights and faster issue resolution. Customize rules and actions using Latenode's visual editor or JavaScript for precise automation.

About Basin

Use Basin inside Latenode to capture form submissions without server-side code. Connect form data to any app via REST API or Webhooks, triggering automated workflows. Validate, transform, and route data with Latenode's visual editor, enhancing lead management and data collection, and avoiding back-end setup.

See how Latenode works

FAQ Atera and Basin

How can I connect my Atera account to Basin using Latenode?

To connect your Atera account to Basin on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Atera and click on "Connect".
  • Authenticate your Atera and Basin accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I automatically create Atera tickets from Basin form submissions?

Yes, you can! Latenode's visual editor makes it easy to map Basin data to Atera tickets, automating support workflows and saving time. Customize the data flow with JavaScript for advanced needs.

What types of tasks can I perform by integrating Atera with Basin?

Integrating Atera with Basin allows you to perform various tasks, including:

  • Create Atera tickets from new Basin form submissions automatically.
  • Update Atera ticket status based on Basin form responses.
  • Send confirmation emails via Basin when Atera tickets are created.
  • Collect customer feedback via Basin and log it in Atera.
  • Trigger Atera automations when a high-priority form is submitted.

Can I use JavaScript to enhance Atera integrations inside Latenode?

Yes! Latenode allows you to use JavaScript to transform data, create custom logic, and tailor Atera integrations beyond simple data mapping.

Are there any limitations to the Atera and Basin integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Complex data transformations may require JavaScript knowledge.
  • Atera API rate limits can affect high-volume workflows.
  • Attachments from Basin may have size limits when transferred to Atera.

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