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Automatically create Atera tickets from CloudTalk calls to streamline IT support workflows. Latenode's visual editor makes customization easy, and affordable execution-based pricing allows scaling automations for any volume of calls.
Connect Atera and CloudTalk in minutes with Latenode.
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Create a New Scenario to Connect Atera and CloudTalk
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Atera, triggered by another scenario, or executed manually (for testing purposes). In most cases, Atera or CloudTalk will be your first step. To do this, click "Choose an app," find Atera or CloudTalk, and select the appropriate trigger to start the scenario.
Add the Atera Node
Select the Atera node from the app selection panel on the right.
Atera
Add the CloudTalk Node
Next, click the plus (+) icon on the Atera node, select CloudTalk from the list of available apps, and choose the action you need from the list of nodes within CloudTalk.
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CloudTalk
Authenticate CloudTalk
Now, click the CloudTalk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your CloudTalk settings. Authentication allows you to use CloudTalk through Latenode.
Configure the Atera and CloudTalk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Atera and CloudTalk Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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CloudTalk
Trigger on Webhook
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Atera
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Atera, CloudTalk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Atera and CloudTalk integration works as expected. Depending on your setup, data should flow between Atera and CloudTalk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Atera + CloudTalk + Slack: When a new ticket is created or updated in Atera, a specific CloudTalk agent is notified via SMS, and a summary of the ticket is posted in a dedicated Slack channel.
CloudTalk + Atera + Google Sheets: Logs all CloudTalk call details and related Atera customer information into a Google Sheet for reporting purposes. The workflow starts when a new call is registered in CloudTalk, fetches customer data from Atera, and then adds a row to a Google Sheet with the combined information.
About Atera
Use Atera with Latenode to automate IT support tasks. Trigger workflows on alerts, automatically create tickets, or update asset info. Integrate Atera's monitoring data with other apps for deeper insights and faster issue resolution. Customize rules and actions using Latenode's visual editor or JavaScript for precise automation.
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About CloudTalk
Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.
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How can I connect my Atera account to CloudTalk using Latenode?
To connect your Atera account to CloudTalk on Latenode, follow these steps:
Can I automatically create Atera tickets from CloudTalk call summaries?
Yes, you can! Latenode's AI-powered blocks streamline the process, automatically generating Atera tickets from call summaries in CloudTalk, saving time and ensuring no issue is missed.
What types of tasks can I perform by integrating Atera with CloudTalk?
Integrating Atera with CloudTalk allows you to perform various tasks, including:
Can I use custom JavaScript code with the Atera integration?
Yes! Latenode’s JavaScript blocks let you add advanced logic to your Atera and CloudTalk automations for ultimate customization.
Are there any limitations to the Atera and CloudTalk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: