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How to connect Atera and Deepgram
Create a New Scenario to Connect Atera and Deepgram
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Atera, triggered by another scenario, or executed manually (for testing purposes). In most cases, Atera or Deepgram will be your first step. To do this, click "Choose an app," find Atera or Deepgram, and select the appropriate trigger to start the scenario.
Add the Atera Node
Select the Atera node from the app selection panel on the right.
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Add the Deepgram Node
Next, click the plus (+) icon on the Atera node, select Deepgram from the list of available apps, and choose the action you need from the list of nodes within Deepgram.
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Authenticate Deepgram
Now, click the Deepgram node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Deepgram settings. Authentication allows you to use Deepgram through Latenode.
Configure the Atera and Deepgram Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Atera and Deepgram Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario
After configuring Atera, Deepgram, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Atera and Deepgram integration works as expected. Depending on your setup, data should flow between Atera and Deepgram (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Atera and Deepgram
Atera + Deepgram + Slack: When a new or updated contact is registered in Atera, their recorded customer support call is transcribed using Deepgram. A summary of the call is then sent to a designated Slack channel for review.
Deepgram + Atera + Zendesk: After Deepgram transcribes a meeting recording, key phrases are identified. Based on these phrases, a ticket in Atera is updated and a new task is created in Zendesk to address action items.
Atera and Deepgram integration alternatives
About Atera
Use Atera with Latenode to automate IT support tasks. Trigger workflows on alerts, automatically create tickets, or update asset info. Integrate Atera's monitoring data with other apps for deeper insights and faster issue resolution. Customize rules and actions using Latenode's visual editor or JavaScript for precise automation.
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About Deepgram
Need to transcribe audio/video inside your Latenode automations? Deepgram offers fast, accurate speech-to-text. Connect it to your workflows for automated meeting summaries, content analysis, or customer support monitoring. Fine-tune results with custom vocabularies, all within Latenode's visual interface and code blocks.
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See how Latenode works
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FAQ Atera and Deepgram
How can I connect my Atera account to Deepgram using Latenode?
To connect your Atera account to Deepgram on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Atera and click on "Connect".
- Authenticate your Atera and Deepgram accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I analyze Atera support call recordings using Deepgram?
Yes, you can! Latenode automates this, extracting Atera call recordings, sending them to Deepgram for analysis, and updating tickets with sentiment insights. Improve agent performance effortlessly.
What types of tasks can I perform by integrating Atera with Deepgram?
Integrating Atera with Deepgram allows you to perform various tasks, including:
- Automatically transcribe customer support calls logged in Atera using Deepgram.
- Analyze sentiment in call transcripts to identify urgent support issues.
- Create Atera tickets based on keywords identified in Deepgram transcriptions.
- Summarize call transcripts and add them as notes to related Atera tickets.
- Route critical tickets to specific support agents based on sentiment analysis.
HowcanIautomaticallyextractcallrecordingsfromAteraforanalysis?
Latenode simplifies this with pre-built blocks to fetch recordings from Atera, trigger Deepgram analysis, and store results directly in your Atera tickets.
Are there any limitations to the Atera and Deepgram integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Large audio files may take longer to process depending on Deepgram's API load.
- Atera API limits may restrict the number of calls processed within a specific timeframe.
- Custom field updates in Atera require proper mapping in your Latenode workflow.
