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How to connect Atera and Delighted
Create a New Scenario to Connect Atera and Delighted
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Atera, triggered by another scenario, or executed manually (for testing purposes). In most cases, Atera or Delighted will be your first step. To do this, click "Choose an app," find Atera or Delighted, and select the appropriate trigger to start the scenario.
Add the Atera Node
Select the Atera node from the app selection panel on the right.
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Add the Delighted Node
Next, click the plus (+) icon on the Atera node, select Delighted from the list of available apps, and choose the action you need from the list of nodes within Delighted.
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Delighted
Authenticate Delighted
Now, click the Delighted node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Delighted settings. Authentication allows you to use Delighted through Latenode.
Configure the Atera and Delighted Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Atera and Delighted Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Delighted
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Trigger on Webhook
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Atera
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Atera, Delighted, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Atera and Delighted integration works as expected. Depending on your setup, data should flow between Atera and Delighted (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Atera and Delighted
Delighted + Atera + Slack: When a customer provides a low satisfaction score (New Response) in Delighted, a new task is created in Atera, and a notification is sent to the relevant technician in Slack.
Delighted + Atera + Zendesk: When a customer responds negatively (New Response) to a Delighted survey, a new ticket with high priority is created in both Atera and Zendesk to address the customer's concerns.
Atera and Delighted integration alternatives
About Atera
Use Atera with Latenode to automate IT support tasks. Trigger workflows on alerts, automatically create tickets, or update asset info. Integrate Atera's monitoring data with other apps for deeper insights and faster issue resolution. Customize rules and actions using Latenode's visual editor or JavaScript for precise automation.
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About Delighted
Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.
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See how Latenode works
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FAQ Atera and Delighted
How can I connect my Atera account to Delighted using Latenode?
To connect your Atera account to Delighted on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Atera and click on "Connect".
- Authenticate your Atera and Delighted accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I trigger surveys based on Atera ticket resolution?
Yes, you can! Latenode allows triggering Delighted surveys when an Atera ticket is resolved, automating feedback collection. Use visual logic or JavaScript for advanced control.
What types of tasks can I perform by integrating Atera with Delighted?
Integrating Atera with Delighted allows you to perform various tasks, including:
- Automatically sending customer satisfaction surveys after ticket resolution.
- Creating Atera tickets based on negative feedback received in Delighted.
- Updating Atera ticket properties with Delighted survey responses.
- Analyzing sentiment from Delighted responses and flagging critical issues.
- Triggering alerts in Atera based on Delighted survey score thresholds.
Can I customize the Delighted survey based on Atera ticket data?
Yes, Latenode allows customizing Delighted surveys with Atera data for personalized feedback. Use variables to pre-fill fields and improve response rates.
Are there any limitations to the Atera and Delighted integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Rate limits imposed by Atera and Delighted APIs may affect high-volume workflows.
- Complex data transformations might require JavaScript knowledge.
- Historical data sync requires custom solutions due to API limitations.
