Atera and JustCall Integration

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Automatically trigger JustCall calls or SMS when new Atera tickets arise, ensuring prompt response. With Latenode, fine-tune the logic using JavaScript and scale affordably as call volumes grow, paying only for execution time.

Swap Apps

Atera

JustCall

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Atera and JustCall

Create a New Scenario to Connect Atera and JustCall

In the workspace, click the β€œCreate New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Atera, triggered by another scenario, or executed manually (for testing purposes). In most cases, Atera or JustCall will be your first step. To do this, click "Choose an app," find Atera or JustCall, and select the appropriate trigger to start the scenario.

Add the Atera Node

Select the Atera node from the app selection panel on the right.

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Atera

Configure the Atera

Click on the Atera node to configure it. You can modify the Atera URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Atera

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Connect Atera

Sign In
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Run node once

Add the JustCall Node

Next, click the plus (+) icon on the Atera node, select JustCall from the list of available apps, and choose the action you need from the list of nodes within JustCall.

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JustCall

Authenticate JustCall

Now, click the JustCall node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your JustCall settings. Authentication allows you to use JustCall through Latenode.

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JustCall

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Connect JustCall

Sign In
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Run node once

Configure the Atera and JustCall Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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JustCall Oauth 2.0

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Select an action *

Select

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The action ID

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Run node once

Set Up the Atera and JustCall Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Webhook response

Save and Activate the Scenario

After configuring Atera, JustCall, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking β€œRun once” and triggering an event to check if the Atera and JustCall integration works as expected. Depending on your setup, data should flow between Atera and JustCall (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Atera and JustCall

Atera + JustCall + Slack: When a new or updated customer is added in Atera, automatically find or create a contact in JustCall with the same information. Then, send a Slack notification to a specified channel to alert the agent about the new customer.

JustCall + Atera + Google Sheets: When a call is missed in JustCall, update the corresponding Atera ticket by updating the customer details, and then log the call details along with the Atera customer data in a Google Sheet.

Atera and JustCall integration alternatives

About Atera

Use Atera with Latenode to automate IT support tasks. Trigger workflows on alerts, automatically create tickets, or update asset info. Integrate Atera's monitoring data with other apps for deeper insights and faster issue resolution. Customize rules and actions using Latenode's visual editor or JavaScript for precise automation.

About JustCall

Use JustCall in Latenode to automate call workflows: trigger calls based on CRM updates, send SMS follow-ups, and log call data. Latenode adds visual flow control, custom logic, and data enrichment missing in basic JustCall setups. Create complex, scalable call-centric processes with no-code tools and flexible JavaScript.

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FAQ Atera and JustCall

How can I connect my Atera account to JustCall using Latenode?

To connect your Atera account to JustCall on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Atera and click on "Connect".
  • Authenticate your Atera and JustCall accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I automatically log JustCall call details in Atera?

Yes, you can! Latenode allows you to seamlessly log call details. This saves time and ensures accurate tracking, enriching Atera data with real-time communication insights.

What types of tasks can I perform by integrating Atera with JustCall?

Integrating Atera with JustCall allows you to perform various tasks, including:

  • Create Atera tickets from missed JustCall calls.
  • Send SMS surveys via JustCall after an Atera ticket is resolved.
  • Update Atera ticket status based on JustCall call outcomes.
  • Automatically dial contacts in JustCall from Atera contact lists.
  • Trigger JustCall callbacks when new Atera tickets are created.

Can I customize data transfer between Atera and JustCall on Latenode?

Yes! Latenode provides advanced JavaScript blocks, enabling highly customized data transformations for seamless information flow between Atera and JustCall.

Are there any limitations to the Atera and JustCall integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Historical data migration requires manual setup.
  • Complex workflows might require some JavaScript knowledge.
  • Real-time updates depend on the API rate limits of both services.

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