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How to connect Atera and QuestionPro
Create a New Scenario to Connect Atera and QuestionPro
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Atera, triggered by another scenario, or executed manually (for testing purposes). In most cases, Atera or QuestionPro will be your first step. To do this, click "Choose an app," find Atera or QuestionPro, and select the appropriate trigger to start the scenario.
Add the Atera Node
Select the Atera node from the app selection panel on the right.
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Add the QuestionPro Node
Next, click the plus (+) icon on the Atera node, select QuestionPro from the list of available apps, and choose the action you need from the list of nodes within QuestionPro.
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Authenticate QuestionPro
Now, click the QuestionPro node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your QuestionPro settings. Authentication allows you to use QuestionPro through Latenode.
Configure the Atera and QuestionPro Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Atera and QuestionPro Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook
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Webhook response
Save and Activate the Scenario
After configuring Atera, QuestionPro, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Atera and QuestionPro integration works as expected. Depending on your setup, data should flow between Atera and QuestionPro (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Atera and QuestionPro
Atera + QuestionPro + Slack: When a new Atera ticket is closed, a customer satisfaction survey is sent via QuestionPro. Once a response is received, the results are summarized and posted to a designated Slack channel for review.
QuestionPro + Atera + Google Sheets: When a new survey response related to IT support is received in QuestionPro, the response data is saved to a Google Sheet. The relevant Atera ticket is then updated with a link to the survey response stored in Google Sheets.
Atera and QuestionPro integration alternatives
About Atera
Use Atera with Latenode to automate IT support tasks. Trigger workflows on alerts, automatically create tickets, or update asset info. Integrate Atera's monitoring data with other apps for deeper insights and faster issue resolution. Customize rules and actions using Latenode's visual editor or JavaScript for precise automation.
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About QuestionPro
Automate survey workflows with QuestionPro in Latenode. Collect data, analyze results, and trigger actions based on responses. Pipe survey data into other apps (CRM, spreadsheets) for real-time updates. Use Latenode's logic and integrations to tailor workflows to specific business needs, bypassing manual data transfer and analysis. Scale your surveys effortlessly.
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FAQ Atera and QuestionPro
How can I connect my Atera account to QuestionPro using Latenode?
To connect your Atera account to QuestionPro on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Atera and click on "Connect".
- Authenticate your Atera and QuestionPro accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically trigger surveys after a support ticket closes?
Yes, you can! Latenode lets you trigger QuestionPro surveys based on Atera ticket status, gathering immediate feedback and improving service quality with automated workflows.
What types of tasks can I perform by integrating Atera with QuestionPro?
Integrating Atera with QuestionPro allows you to perform various tasks, including:
- Automatically sending customer satisfaction surveys after ticket resolution.
- Creating new Atera tickets based on negative survey feedback.
- Updating Atera ticket properties with survey responses.
- Analyzing survey data to identify trends in service performance.
- Alerting managers about critical feedback received through QuestionPro.
Can I use JavaScript to manipulate data between Atera and QuestionPro?
Yes! Latenode allows you to use JavaScript for advanced data transformations, field mapping, and complex logic between Atera and QuestionPro.
Are there any limitations to the Atera and QuestionPro integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Real-time data synchronization might experience slight delays.
- Complex survey logic in QuestionPro may require custom JavaScript.
- Rate limits apply based on your Atera and QuestionPro subscriptions.
