Atera and ServiceM8 Integration

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Sync Atera alerts to ServiceM8 as new job requests and automate technician dispatching. Latenode's visual editor and flexible API support make it easy to customize and scale your processes, while affordable pricing keeps costs down.

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Atera

ServiceM8

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Atera and ServiceM8

Create a New Scenario to Connect Atera and ServiceM8

In the workspace, click the β€œCreate New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Atera, triggered by another scenario, or executed manually (for testing purposes). In most cases, Atera or ServiceM8 will be your first step. To do this, click "Choose an app," find Atera or ServiceM8, and select the appropriate trigger to start the scenario.

Add the Atera Node

Select the Atera node from the app selection panel on the right.

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Atera

Configure the Atera

Click on the Atera node to configure it. You can modify the Atera URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Connect Atera

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Run node once

Add the ServiceM8 Node

Next, click the plus (+) icon on the Atera node, select ServiceM8 from the list of available apps, and choose the action you need from the list of nodes within ServiceM8.

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Authenticate ServiceM8

Now, click the ServiceM8 node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your ServiceM8 settings. Authentication allows you to use ServiceM8 through Latenode.

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Configure the Atera and ServiceM8 Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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The action ID

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Run node once

Set Up the Atera and ServiceM8 Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring Atera, ServiceM8, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking β€œRun once” and triggering an event to check if the Atera and ServiceM8 integration works as expected. Depending on your setup, data should flow between Atera and ServiceM8 (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Atera and ServiceM8

Atera + ServiceM8 + Slack: When a new job is created in either Atera or ServiceM8, if the job is marked as high priority, a message is sent to a designated Slack channel to alert the team.

ServiceM8 + Atera + Google Calendar: When a new job is created in either ServiceM8 or Atera, create an event in Google Calendar to ensure all service appointments are synced to a single, shared calendar.

Atera and ServiceM8 integration alternatives

About Atera

Use Atera with Latenode to automate IT support tasks. Trigger workflows on alerts, automatically create tickets, or update asset info. Integrate Atera's monitoring data with other apps for deeper insights and faster issue resolution. Customize rules and actions using Latenode's visual editor or JavaScript for precise automation.

About ServiceM8

Sync ServiceM8 field service data with other apps inside Latenode to automate scheduling, invoicing, and client communication. Use Latenode's visual editor to build custom workflows triggered by ServiceM8 events, avoiding manual data entry. Connect accounting, CRM, and marketing tools, extending ServiceM8's capabilities without complex coding.

See how Latenode works

FAQ Atera and ServiceM8

How can I connect my Atera account to ServiceM8 using Latenode?

To connect your Atera account to ServiceM8 on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Atera and click on "Connect".
  • Authenticate your Atera and ServiceM8 accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I automatically sync Atera alerts to ServiceM8?

Yes, you can! Latenode enables automated alert syncing. Streamline response workflows and improve technician dispatch, leveraging Atera's monitoring data in ServiceM8 for faster resolution.

What types of tasks can I perform by integrating Atera with ServiceM8?

Integrating Atera with ServiceM8 allows you to perform various tasks, including:

  • Creating ServiceM8 jobs from new Atera alerts.
  • Updating Atera tickets when ServiceM8 jobs are completed.
  • Syncing customer data between both platforms.
  • Generating reports combining data from Atera and ServiceM8.
  • Triggering automated actions based on data thresholds.

How does Latenode enhance Atera automation capabilities?

Latenode allows complex logic using JavaScript and AI, beyond simple Atera rules, to trigger advanced workflows and improve IT service delivery.

Are there any limitations to the Atera and ServiceM8 integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Real-time syncing depends on the API rate limits of both apps.
  • Complex workflows may require some JavaScript knowledge.
  • Initial setup requires careful mapping of data fields.

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