Atera and Simplesat Integration

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Automatically trigger Simplesat surveys based on Atera tickets. Latenode's visual editor lets you customize survey triggers using JavaScript for advanced logic and pay affordably per execution.

Swap Apps

Atera

Simplesat

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Atera and Simplesat

Create a New Scenario to Connect Atera and Simplesat

In the workspace, click the β€œCreate New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Atera, triggered by another scenario, or executed manually (for testing purposes). In most cases, Atera or Simplesat will be your first step. To do this, click "Choose an app," find Atera or Simplesat, and select the appropriate trigger to start the scenario.

Add the Atera Node

Select the Atera node from the app selection panel on the right.

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Atera

Configure the Atera

Click on the Atera node to configure it. You can modify the Atera URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Connect Atera

Sign In
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Run node once

Add the Simplesat Node

Next, click the plus (+) icon on the Atera node, select Simplesat from the list of available apps, and choose the action you need from the list of nodes within Simplesat.

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Authenticate Simplesat

Now, click the Simplesat node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Simplesat settings. Authentication allows you to use Simplesat through Latenode.

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Configure the Atera and Simplesat Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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The action ID

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Run node once

Set Up the Atera and Simplesat Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring Atera, Simplesat, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking β€œRun once” and triggering an event to check if the Atera and Simplesat integration works as expected. Depending on your setup, data should flow between Atera and Simplesat (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Atera and Simplesat

Atera + Simplesat + Slack: When a ticket is resolved in Atera, trigger a Simplesat survey to collect feedback. Once the survey is answered, post a summary of the feedback, including the answer, to a dedicated Slack channel.

Simplesat + Atera + Google Sheets: When a new Simplesat answer is submitted, store the response data in Google Sheets. Subsequently, update a specified cell in Google Sheets with the relevant Atera customer information.

Atera and Simplesat integration alternatives

About Atera

Use Atera with Latenode to automate IT support tasks. Trigger workflows on alerts, automatically create tickets, or update asset info. Integrate Atera's monitoring data with other apps for deeper insights and faster issue resolution. Customize rules and actions using Latenode's visual editor or JavaScript for precise automation.

About Simplesat

Embed Simplesat in Latenode to automate feedback loops. Trigger surveys after key events in your workflows (e.g., support ticket close). Analyze responses, update systems, and alert teams based on satisfaction scores. Using Latenode, you ensure timely actions and reporting without manual checks.

See how Latenode works

FAQ Atera and Simplesat

How can I connect my Atera account to Simplesat using Latenode?

To connect your Atera account to Simplesat on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Atera and click on "Connect".
  • Authenticate your Atera and Simplesat accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I automatically trigger surveys after ticket resolution?

Yes, you can! With Latenode, trigger Simplesat surveys immediately after an Atera ticket is resolved. Gather instant feedback and improve service using advanced workflow logic and no-code AI.

What types of tasks can I perform by integrating Atera with Simplesat?

Integrating Atera with Simplesat allows you to perform various tasks, including:

  • Automatically creating Simplesat surveys when an Atera ticket is closed.
  • Sending targeted surveys based on Atera ticket categories or priorities.
  • Updating Atera tickets with customer satisfaction scores from Simplesat.
  • Creating reports on agent performance using Simplesat feedback data in Atera.
  • Notifying team channels of low satisfaction scores for immediate action.

How does Latenode handle Atera API rate limits effectively?

Latenode provides built-in rate limiting controls and error handling to prevent exceeding Atera's API limits, ensuring stable and reliable automation.

Are there any limitations to the Atera and Simplesat integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Custom Atera fields may require JavaScript code for full integration support.
  • Simplesat survey customization options are governed by Simplesat's API.
  • Complex workflows with very high volumes may require a paid Latenode plan.

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