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Automatically create Atera tickets from Userback feedback, streamlining issue resolution. Latenode's visual editor and JavaScript support allow custom workflows, while affordable execution-based pricing ensures cost-effective scaling.
Connect Atera and Userback in minutes with Latenode.
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Create a New Scenario to Connect Atera and Userback
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Atera, triggered by another scenario, or executed manually (for testing purposes). In most cases, Atera or Userback will be your first step. To do this, click "Choose an app," find Atera or Userback, and select the appropriate trigger to start the scenario.
Add the Atera Node
Select the Atera node from the app selection panel on the right.
Atera
Add the Userback Node
Next, click the plus (+) icon on the Atera node, select Userback from the list of available apps, and choose the action you need from the list of nodes within Userback.
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Userback
Authenticate Userback
Now, click the Userback node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Userback settings. Authentication allows you to use Userback through Latenode.
Configure the Atera and Userback Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Atera and Userback Integration
Use various Latenode nodes to transform data and enhance your integration:
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AI Anthropic Claude 3
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Userback
Trigger on Webhook
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Atera
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Atera, Userback, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Atera and Userback integration works as expected. Depending on your setup, data should flow between Atera and Userback (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Userback + Atera + Slack: When new feedback is created in Userback, a ticket is automatically created in Atera. Then, a message is sent to a designated Slack channel to notify the tech team about the new ticket.
Userback + Atera + Google Sheets: When new feedback is created in Userback, a corresponding ticket is created in Atera. The details of both the Userback feedback and the Atera ticket are then added as a new row in a Google Sheet for tracking and reporting.
About Atera
Use Atera with Latenode to automate IT support tasks. Trigger workflows on alerts, automatically create tickets, or update asset info. Integrate Atera's monitoring data with other apps for deeper insights and faster issue resolution. Customize rules and actions using Latenode's visual editor or JavaScript for precise automation.
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About Userback
Use Userback in Latenode to automate feedback loops. Collect user feedback, then trigger actions based on sentiment or keywords. Route bug reports, feature requests, and support queries directly into your workflows. Close the loop faster and with greater accuracy than standalone solutions.
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How can I connect my Atera account to Userback using Latenode?
To connect your Atera account to Userback on Latenode, follow these steps:
Can I automatically escalate Userback feedback to Atera tickets?
Yes, you can! Latenode allows you to automate this process, ensuring critical user feedback from Userback is instantly converted into actionable Atera tickets, improving response times.
What types of tasks can I perform by integrating Atera with Userback?
Integrating Atera with Userback allows you to perform various tasks, including:
How can I filter specific Userback feedback for Atera ticket creation?
Latenode's advanced filtering lets you specify criteria, so only relevant Userback feedback creates Atera tickets, minimizing noise and improving focus.
Are there any limitations to the Atera and Userback integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: