How to connect Atera and Vapi
Create a New Scenario to Connect Atera and Vapi
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Atera, triggered by another scenario, or executed manually (for testing purposes). In most cases, Atera or Vapi will be your first step. To do this, click "Choose an app," find Atera or Vapi, and select the appropriate trigger to start the scenario.

Add the Atera Node
Select the Atera node from the app selection panel on the right.


Atera

Add the Vapi Node
Next, click the plus (+) icon on the Atera node, select Vapi from the list of available apps, and choose the action you need from the list of nodes within Vapi.


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Vapi


Authenticate Vapi
Now, click the Vapi node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Vapi settings. Authentication allows you to use Vapi through Latenode.
Configure the Atera and Vapi Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Atera and Vapi Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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AI Anthropic Claude 3
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Vapi
Trigger on Webhook
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Atera
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Iterator
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Webhook response


Save and Activate the Scenario
After configuring Atera, Vapi, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Atera and Vapi integration works as expected. Depending on your setup, data should flow between Atera and Vapi (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Atera and Vapi
Atera + Vapi + Slack: When a new ticket is created in Atera, Vapi initiates an outbound call to the customer. The outcome of the call, whether connected or not, along with any notes, are then posted to a designated Slack channel for record-keeping and team awareness.
Vapi + Atera + Google Sheets: Log all outbound call data from Vapi alongside relevant ticket information from Atera into a Google Sheet. This allows for comprehensive tracking of customer interactions and support resolution, providing insights into call duration, outcomes, and associated ticket details for analysis.
Atera and Vapi integration alternatives

About Atera
Use Atera with Latenode to automate IT support tasks. Trigger workflows on alerts, automatically create tickets, or update asset info. Integrate Atera's monitoring data with other apps for deeper insights and faster issue resolution. Customize rules and actions using Latenode's visual editor or JavaScript for precise automation.
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About Vapi
Use Vapi in Latenode to validate and standardize address data. Ensure accurate deliveries and prevent errors by cleaning addresses directly within your workflows. Vapi integration inside Latenode makes data cleaning repeatable and scalable without extra coding. Automate address verification as part of lead gen, order processing, or CRM upkeep.
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FAQ Atera and Vapi
How can I connect my Atera account to Vapi using Latenode?
To connect your Atera account to Vapi on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Atera and click on "Connect".
- Authenticate your Atera and Vapi accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically update Atera tickets based on Vapi data?
Yes, you can! Latenode’s visual editor lets you map Vapi insights directly into Atera, ensuring real-time ticket updates and improved response times, all without code.
What types of tasks can I perform by integrating Atera with Vapi?
Integrating Atera with Vapi allows you to perform various tasks, including:
- Automatically create Atera tickets from new Vapi call summaries.
- Update Atera ticket status based on Vapi sentiment analysis results.
- Enrich Atera tickets with customer data pulled from Vapi call transcripts.
- Trigger Vapi calls when new high-priority tickets are created in Atera.
- Send automated SMS updates via Vapi when Atera tickets are resolved.
What Atera events can trigger automated Vapi workflows in Latenode?
New tickets, updated tickets, and closed tickets can all trigger Vapi workflows. Latenode offers real-time triggers and flexible event handling.
Are there any limitations to the Atera and Vapi integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Rate limits imposed by Atera and Vapi APIs may affect high-volume workflows.
- Custom fields in Atera may require custom JavaScript code for full integration.
- Historical data synchronization might need batch processing due to API constraints.