Atera and VideoAsk Integration

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Automatically trigger VideoAsk surveys based on Atera ticket statuses, gathering immediate user feedback when issues are resolved. Latenode's visual editor makes customizing follow-up actions effortless, and affordable execution-based pricing keeps costs low even at scale.

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Atera

VideoAsk

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Atera and VideoAsk

Create a New Scenario to Connect Atera and VideoAsk

In the workspace, click the β€œCreate New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Atera, triggered by another scenario, or executed manually (for testing purposes). In most cases, Atera or VideoAsk will be your first step. To do this, click "Choose an app," find Atera or VideoAsk, and select the appropriate trigger to start the scenario.

Add the Atera Node

Select the Atera node from the app selection panel on the right.

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Atera

Configure the Atera

Click on the Atera node to configure it. You can modify the Atera URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Connect Atera

Sign In
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Run node once

Add the VideoAsk Node

Next, click the plus (+) icon on the Atera node, select VideoAsk from the list of available apps, and choose the action you need from the list of nodes within VideoAsk.

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Authenticate VideoAsk

Now, click the VideoAsk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your VideoAsk settings. Authentication allows you to use VideoAsk through Latenode.

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Configure the Atera and VideoAsk Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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VideoAsk Oauth 2.0

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Select an action *

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The action ID

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Run node once

Set Up the Atera and VideoAsk Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring Atera, VideoAsk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking β€œRun once” and triggering an event to check if the Atera and VideoAsk integration works as expected. Depending on your setup, data should flow between Atera and VideoAsk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Atera and VideoAsk

Atera + VideoAsk + Slack: When a ticket is resolved in Atera, send a survey via VideoAsk to the customer. The survey response is then posted to a designated Slack channel.

VideoAsk + Atera + Google Sheets: When new feedback is received in VideoAsk, an Atera ticket is created for negative responses. All responses are logged into a Google Sheets spreadsheet for tracking and analysis.

Atera and VideoAsk integration alternatives

About Atera

Use Atera with Latenode to automate IT support tasks. Trigger workflows on alerts, automatically create tickets, or update asset info. Integrate Atera's monitoring data with other apps for deeper insights and faster issue resolution. Customize rules and actions using Latenode's visual editor or JavaScript for precise automation.

About VideoAsk

Embed VideoAsk into Latenode workflows to automate personalized communication based on user responses. Trigger actions based on answers, update databases, or send tailored follow-ups. Connect human interaction with back-end systems for more engaging and automated processes, all without complex coding, thanks to Latenode's visual interface.

See how Latenode works

FAQ Atera and VideoAsk

How can I connect my Atera account to VideoAsk using Latenode?

To connect your Atera account to VideoAsk on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Atera and click on "Connect".
  • Authenticate your Atera and VideoAsk accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I trigger Atera tickets from VideoAsk responses?

Yes, you can! Latenode lets you instantly create tickets in Atera based on VideoAsk responses, ensuring immediate action and improved customer service.

What types of tasks can I perform by integrating Atera with VideoAsk?

Integrating Atera with VideoAsk allows you to perform various tasks, including:

  • Automatically create Atera tickets from negative VideoAsk response sentiment.
  • Update Atera ticket status based on VideoAsk follow-up interactions.
  • Send personalized VideoAsk surveys when an Atera ticket is closed.
  • Trigger Atera alerts when critical issues are identified via VideoAsk.
  • Create Atera contacts from new leads captured via VideoAsk forms.

Can I use custom JavaScript code within my Atera + VideoAsk workflow?

Yes! Latenode allows adding custom JavaScript for advanced data manipulation between Atera and VideoAsk, extending integration capabilities.

Are there any limitations to the Atera and VideoAsk integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Complex Atera custom fields may require JavaScript for full compatibility.
  • High-volume VideoAsk responses might experience slight delays.
  • VideoAsk file uploads have size limitations.

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