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Connect Atera to Vitally to automate proactive customer support based on real-time IT issue data. Latenode’s visual editor and affordable execution pricing make building sophisticated, customized support workflows easier and more scalable.
Connect Atera and Vitally in minutes with Latenode.
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Create a New Scenario to Connect Atera and Vitally
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Atera, triggered by another scenario, or executed manually (for testing purposes). In most cases, Atera or Vitally will be your first step. To do this, click "Choose an app," find Atera or Vitally, and select the appropriate trigger to start the scenario.
Add the Atera Node
Select the Atera node from the app selection panel on the right.
Atera
Add the Vitally Node
Next, click the plus (+) icon on the Atera node, select Vitally from the list of available apps, and choose the action you need from the list of nodes within Vitally.
Atera
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Vitally
Authenticate Vitally
Now, click the Vitally node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Vitally settings. Authentication allows you to use Vitally through Latenode.
Configure the Atera and Vitally Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Atera and Vitally Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Vitally
Trigger on Webhook
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Atera
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Atera, Vitally, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Atera and Vitally integration works as expected. Depending on your setup, data should flow between Atera and Vitally (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Atera + Vitally + Slack: When a new or updated customer is created in Atera, their information is used to update the corresponding user's health score in Vitally. A Slack message is then sent to a designated channel to notify the account manager of the update.
Vitally + Atera + Jira: When a user is updated in Vitally, and a search determines their health score has dropped, a ticket is automatically created in Atera and a bug is created in Jira for investigation.
About Atera
Use Atera with Latenode to automate IT support tasks. Trigger workflows on alerts, automatically create tickets, or update asset info. Integrate Atera's monitoring data with other apps for deeper insights and faster issue resolution. Customize rules and actions using Latenode's visual editor or JavaScript for precise automation.
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About Vitally
Use Vitally in Latenode to centralize customer success data and automate actions based on health scores. Sync data, trigger alerts for at-risk users, and personalize support workflows, all within Latenode's visual editor. Combine Vitally's insights with other tools for smarter, automated customer lifecycle management.
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How can I connect my Atera account to Vitally using Latenode?
To connect your Atera account to Vitally on Latenode, follow these steps:
Can I automatically update Vitally when Atera tickets are resolved?
Yes, you can! With Latenode, automatically update Vitally customer health scores when Atera tickets are closed. Improve visibility and proactively manage customer relationships with real-time insights.
What types of tasks can I perform by integrating Atera with Vitally?
Integrating Atera with Vitally allows you to perform various tasks, including:
How to trigger Atera alerts from changes in Vitally segments?
Latenode lets you trigger Atera alerts based on Vitally segment changes using webhooks. React instantly to critical customer events and improve support workflows.
Are there any limitations to the Atera and Vitally integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: