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How to connect Awork and CloudTalk
Create a New Scenario to Connect Awork and CloudTalk
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Awork, triggered by another scenario, or executed manually (for testing purposes). In most cases, Awork or CloudTalk will be your first step. To do this, click "Choose an app," find Awork or CloudTalk, and select the appropriate trigger to start the scenario.
Add the Awork Node
Select the Awork node from the app selection panel on the right.
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Add the CloudTalk Node
Next, click the plus (+) icon on the Awork node, select CloudTalk from the list of available apps, and choose the action you need from the list of nodes within CloudTalk.
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Authenticate CloudTalk
Now, click the CloudTalk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your CloudTalk settings. Authentication allows you to use CloudTalk through Latenode.
Configure the Awork and CloudTalk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Awork and CloudTalk Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook
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Save and Activate the Scenario
After configuring Awork, CloudTalk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Awork and CloudTalk integration works as expected. Depending on your setup, data should flow between Awork and CloudTalk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Awork and CloudTalk
CloudTalk + Awork + Slack: When a new call comes into CloudTalk, if it is missed, a task is created in Awork to follow up, and a notification is sent to a designated Slack channel.
CloudTalk + HubSpot + Awork: When a new call occurs in CloudTalk, the automation will create or update a contact record in HubSpot. Then, it creates a task in Awork to follow up with the contact.
Awork and CloudTalk integration alternatives
About Awork
Manage Awork tasks in Latenode to automate project updates and reporting. Trigger flows on new tasks, sync deadlines across tools, or create custom reports. Use Latenode's logic functions and webhooks to connect Awork to any system, crafting automated workflows without complex coding, and scale project management tasks efficiently.
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About CloudTalk
Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.
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See how Latenode works
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FAQ Awork and CloudTalk
How can I connect my Awork account to CloudTalk using Latenode?
To connect your Awork account to CloudTalk on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Awork and click on "Connect".
- Authenticate your Awork and CloudTalk accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically update Awork tasks upon call completion in CloudTalk?
Yes, you can! Latenode allows you to automate this using a visual workflow. Trigger updates in Awork directly from CloudTalk events, ensuring tasks are always up-to-date and improving team collaboration.
What types of tasks can I perform by integrating Awork with CloudTalk?
Integrating Awork with CloudTalk allows you to perform various tasks, including:
- Create new Awork tasks based on missed CloudTalk calls.
- Log CloudTalk call details as comments on Awork tasks.
- Update Awork task statuses based on CloudTalk call outcomes.
- Send SMS via CloudTalk when an Awork task is created.
- Trigger CloudTalk calls when an Awork task is assigned.
What Awork data can I access and use within Latenode workflows?
You can access task details, project information, user assignments, and custom fields within Awork. Latenode's flexible data mapping helps you build tailored automations.
Are there any limitations to the Awork and CloudTalk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Historical data migration between Awork and CloudTalk is not supported.
- Complex conditional logic may require JavaScript knowledge.
- Rate limits of the Awork and CloudTalk APIs apply.
