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Automatically shorten long URLs created in Zoho Desk using Bitly and track their performance, gaining insight into customer engagement. Latenode’s visual editor and affordable pay-by-execution pricing make it easy to scale this essential workflow.
Connect Bitly and Zoho Desk in minutes with Latenode.
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Create a New Scenario to Connect Bitly and Zoho Desk
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Bitly, triggered by another scenario, or executed manually (for testing purposes). In most cases, Bitly or Zoho Desk will be your first step. To do this, click "Choose an app," find Bitly or Zoho Desk, and select the appropriate trigger to start the scenario.
Add the Bitly Node
Select the Bitly node from the app selection panel on the right.
Bitly
Add the Zoho Desk Node
Next, click the plus (+) icon on the Bitly node, select Zoho Desk from the list of available apps, and choose the action you need from the list of nodes within Zoho Desk.
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Zoho Desk
Authenticate Zoho Desk
Now, click the Zoho Desk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Zoho Desk settings. Authentication allows you to use Zoho Desk through Latenode.
Configure the Bitly and Zoho Desk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Bitly and Zoho Desk Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Zoho Desk
Trigger on Webhook
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Bitly
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Bitly, Zoho Desk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Bitly and Zoho Desk integration works as expected. Depending on your setup, data should flow between Bitly and Zoho Desk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Bitly + Google Sheets + Zoho Desk: When a Bitly link receives a high number of clicks, indicating potential customer interest or issues, the number of clicks and the link will be added to a Google Sheet to track trends. If the click count exceeds a threshold, a Zoho Desk ticket will be created to investigate the cause of the traffic.
Zoho Desk + Bitly + Slack: When a new ticket is created in Zoho Desk, the automation searches the ticket description for Bitly links. If a Bitly link is found, it expands the Bitly link to its original URL and posts the ticket details and expanded URL to a dedicated Slack channel for faster team review and response.
About Bitly
Use Bitly in Latenode to automatically shorten and track links within your workflows. Share campaign URLs, monitor click rates, and optimize outreach directly from your automated processes. Combine Bitly's link management with Latenode's flexible logic and data integrations for end-to-end control, avoiding manual updates and broken flows.
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About Zoho Desk
Integrate Zoho Desk with Latenode to automate support workflows. Automatically create tickets from specific events, update customer data across systems, or trigger custom actions based on ticket status. Use Latenode's visual editor and no-code tools to streamline processes and improve response times, scaling your support operations without code.
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How can I connect my Bitly account to Zoho Desk using Latenode?
To connect your Bitly account to Zoho Desk on Latenode, follow these steps:
Can I shorten ticket URLs automatically?
Yes, you can! With Latenode, automatically shorten new Zoho Desk ticket URLs using Bitly and easily include them in SMS or social media updates, improving customer engagement.
What types of tasks can I perform by integrating Bitly with Zoho Desk?
Integrating Bitly with Zoho Desk allows you to perform various tasks, including:
How do I monitor Bitly link performance within Zoho Desk?
Latenode lets you retrieve Bitly link metrics and update Zoho Desk tickets, providing real-time insights and better support workflows.
Are there any limitations to the Bitly and Zoho Desk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: